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Contact Caracole Customer Service

How to Reach a Person at Caracole

Verified Contact Information

Toll-Free Number:

  • 1-800-468-8730
Call Now
Send Message

Customer Service:

  • 1-404-749-4751
    Atlanta AmericasMart, Building 1, Suite 14-C-6 240 Peachtree St NW, Atlanta, GA, 30303

Sales/ Reservations:

  • 1-844-389-5200

Claims:

intlclaims@caracole.com
Claims Outside the Continental United States
claims@caracole.com

Customer Service:

atlantashowroom@caracole.com
For Atlanta Customers
info@caracole.com

Sales/ Reservations:

designer@caracole.com

Caracole Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Caracole Phone Number
1 (800) 468-8730
Most Popular Caracole Email Address
info@caracole.com
Issue Resolution Rate
Low (20% reported full resolution)
Contact Method Distribution
94% phone, 6% email
Common Reasons for Contact
Request for information, return/ replace, shipping and delivery
View full overview
PissedConsumer Club

Contact Information

Caracole Website:

Caracole Help Center:

Corporate Office Address:

Caracole Inc
4200, Tudor Lane
Greensboro, North Carolina 27410
United States

Other Info (opening hours):

Hours of Operation (Corporate Office):

Monday - Friday: 8:30AM-5:30PM (EST)


Hours of Operation (Atlanta):

Monday-Friday: 9:00AM-5:00PM (EST)

More contact details

Fax:

(800) 848-8930

Summary of Caracole Customer Service Calls

15 TOTAL
CALLS
00:00 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Caracole?

Shipping and Delivery Question:

  • “Bought decent proposal king bed. It said that you don't need a box spring. Delivery company putting it together said there are not enough slats to hold a mattress.”
  • “Size of sectional curve deep retreat”

Request for Information Question:

  • “Would like information on some of your suite dream beds”
  • “Question on color paint”

Product/ Service Question:

  • “New purchase issues”

Return/ Replace Question:

  • “Replacement”

Other Question:

  • “Bed part”
  • “Fix my bedroom furniture,,, open the door”
  • “Need part”

Compare Caracole Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Frequently Asked Questions

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