Contact Capture Customer Service

To seek Capture's help via email, use one of the four published addresses that best suit the nature of your concern. For general inquiries and assistance, contact the customer service team at support@capture.com. Those consulting for sales and partnership opportunities can use sales@yesvideo.com to reach the relevant agent. The Capture email, pr@yesvideo.com, is for media and press inquiries. Lastly, users with career-related inquiries can contact the human resource department at hr@yesvideo.com during working hours. Responses to emails generally range from a few hours to days, making it less ideal in urgent cases.

The company headquarters is in the United States at 1999 S Bascom Ave, #700, Campbell, CA 95008. Customers reluctant to share private and sensitive information online can visit the Capture office for better assistance. To consult the production studio, arrive at 5555 Oakbrook Pkwy Bldg 600, Ste #600, Norcross, GA 30093, during working hours. An in-person consultation is best for critical issues and complaints.

Capture's help is available Monday through Friday between 8:00 AM and 3:00 PM PT. Users intending to visit the company offices can also arrive during these times for efficient assistance. While the option to email might be available outside working hours, responses will only be within the mentioned time, making it less ideal for immediate assistance. For efficient after-hours help, browsing the featured information on the company website is the best option.

For an online consultation with company agents, visit the Help Centre on the Capture website and click Submit a Request. Next, complete the form to email the agent by providing your name, email address, the subject of concern, your order ID (optional), and a description. After reviewing your request, Capture support will respond within two business days. Another option is to click the live chat icon at the bottom right corner of the Help Centre page during business hours. Users can also schedule a call with the memory expert to get a free quote or contact them on Facebook, Instagram, or Pinterest for help.