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Contact Captain Morgan Customer Service

How to Reach a Person at Captain Morgan

Verified Contact Information

General Info:

  • 1-212-202-1800
    North America
  • +44 207 947 9100
    United Kingdom

Media:

  • 1-908-977-8520
    USA and Canada Press Office
  • +44 780 385 6200
    Global Press Office UK
  • +35 387 975 9179
    Ireland Press Office
  • +44 131 519 2133
    Scotland Press Office
Send Message

Customer Service:

captainmorgan@consumer-care.net

Investors/ Franchising:

investor.relations@diageo.com
Investor Relations

Legal:

copyright@diageo.com
Copyright Infringement Inquiries
consumer.privacy.queries@diageo.com
Privacy Inquiries

Media:

australiapressoffice@diageo.com
Australia Press Office
press@diageo.com
Global Press Office UK
irelandpressoffice@diageo.com
Ireland Press Office
pressofficescotland@diageo.com
Scotland Press Office
napressoffice@diageo.com
USA and Canada Press Office

Captain Morgan Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Captain Morgan Phone Number
1 (212) 202-1800
Most Popular Captain Morgan Email Address
captainmorgan@consumer-care.net
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
73% phone, 27% email
Common Reasons for Contact
Product/ service and request for information
View full overview

How to Contact Captain Morgan?

Captain Morgan has branches in different countries across the world. For instance, those seeking general information from the company’s North American branch can dial (212) 202-1800 during working hours. Consumers in the United Kingdom can call or message +44 (207) 947-9100 for similar purposes. If you wish to discuss a media-related concern with business agents in Canada or the USA, use the Captain Morgan contact number, (908) 977-8520. For a consultation with the agents at the Global Press Office in the UK, dial +44 (780) 385-6200. To contact the customer care team at the Ireland press office, use +35 (387) 975-9179. Lastly, +44 (131) 519-2133 is the helpline for inquiries to the company’s press office in Scotland.

Depending on which department you seek to consult, use one of the following email addresses to reach out. For general information or assistance from the customer care team, contact captainmorgan@consumer-care.net. Clients with investor or franchising inquiries can reach the relevant department via the Captain Morgan email investor.relations@diageo.com. For legal or copyright infringement inquiries, use copyright@diageo.com to submit your request to the relevant department. Lastly, consumer.privacy.queries@diageo.com is the email address to contact the Captain Morgan corporate office for privacy inquiries.

Diageo North America is the name of the Captain Morgan headquarters located at 3 World Trade Center, 175 Greenwich Street, New York, New York 10007, United States. The company also has several branches in different parts of the world, and their locations are available on the official website. For instance, Captain Morgan’s address for its office in the United Kingdom is Diageo plc, 16 Great Marlborough St., London, W1F 7HS.

Captain Morgan’s customer service agents are available seven days a week from 7:00 AM to 10:00 PM. Within these hours, clients can consult them via any means with all relevant information concerning their issue. That will guarantee effective, focused responses to their requests within the shortest possible time. However, the complexity of the issue can sometimes cause delays requiring users to be patient.

The Captain Morgan website features an online form in its Connect with Us section. Users with any general or technical concerns can complete it by providing their full name, email address, date of birth, state, zip code, and other required details. Once done, they can click on Submit so the agent can review the request and follow up to assist. To ensure prompt responses, they must reach out during the Captain Morgan customer service hours.

PissedConsumer Club

Contact Information

Captain Morgan Website:

Captain Morgan Help Center:

Corporate Office Address:

Diageo North America
3 World Trade Center, 175 Greenwich Street
New York, New York 10007
United States

Other Info (opening hours):

Mailing Address:

Diageo plc

16 Great Marlborough St.

London, W1F 7HS

United Kingdom

More contact details

Why Customers Call Captain Morgan?

Top Reasons of Customers Calls

  • Product/ Service 43%
  • Customer Inquiries & Issues 43%
  • Request for Information 14%

Product/ Service

43%
  • "Bad batch of product got very sick"
  • "Your new spice Rum doesn't taste good too much vanilla overpowering?"
  • "Complaint"

Customer Inquiries & Issues

43%
  • "Cap busted"
  • "Hole in bottles"

Request for Information

14%
  • "Need to know why they took captain morgan ice tea out of circulation not talking about the green label"

Compare Captain Morgan Customer Service To

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