Capresso Phone Numbers and Emails

Toll-Free Number:

  • (800) 767-3554

Customer Service:

  • (800) 220-5701
    Hotline
  • (800) 767-3554

Capresso Email:

Customer Service

Capresso Contact Information

Capresso Website:

Capresso Online Chat:

Corporate Office Address:

Capresso
P.O. Box 9 20 Craig Road
Montvale, New Jersey 07645
United States

Other Info (opening hours):

Customer Service Hotline

Monday through Thursday from 8:00 am to 9:00 pm

Friday from 8:00 am to 8:00 pm

Saturday 9:00 am to 5:00 pm

*Eastern Time Zone

Fax:

(201)-767-9684
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How to contact Capresso

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.

Installation

If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

More information

Capresso Rating Based on 1 Reviews

Rating details

1.0
more details
Exchange, Refund and Cancellation Policy
Customer service

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About

Capresso Return Policy
If, for any reason, you are not completely satisfied with your purchase of a product from this website, you may return it within thirty (30) days to JURA Inc. and obtain a full refund of the original purchase price of the product, excluding shipping and handling charges.
To read more: http://www.capresso.com/return-policy/
Capresso Delivery Policy
All shipping rates will be calculated by zip code and item weight. These rates are standard UPS rates calculated by UPS. All orders under $15, will have the option to ship via USPS free of charge Due to Taxes and Duties, all orders with international addresses outside of the USA, will no longer be shipped.
To read more: http://www.capresso.com/shipping-policy/
Capresso Warranty
JURA Inc. warranties apply to the United States of America only. Products used outside the United States of America must be returned to the US at the owner’s expense.
To read more: http://www.capresso.com/warranty
Capresso Terms of Service
To read more: https://www.capresso.com/#
Capresso Privacy Policy
To read more: https://www.capresso.com/privacy-policy/
Capresso reviews and complaints

Capresso is ranked 782 out of 1936 in Appliances and Electronics category

Founded

1994

Type of Business

Online, Offline

Area Served

USA

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