Capital Credit Union Phone Numbers and Emails

Toll-Free Number:

  • (800) 728-4294
    Toll Free

Customer Service:

  • (920) 494-2828
    Communication Center
  • (800) 728-4294
    Toll Free

Capital Credit Union Email:

Customer Service

Capital Credit Union Contact Information

Capital Credit Union Online Chat:

Corporate Office Address:

Capital Credit Union
825 Morris Ave
Green Bay, Wisconsin 54306
United States

Other Info (opening hours):

Communication Center Hours:

Monday - Friday: 8 am - 6 pm

Saturday: 8:30 am - 12:30 pm


Mailing Address:

PO Box 2526

Green Bay, WI 54306-2526


Other Location:

201 W. St. Joseph St.

Green Bay, WI 54301


2755 W. Wisconsin Ave.

Appleton, WI 54914


1395 S. Broadway St.

Ledgeview, WI 54115


108 S. Fifth Street

De Pere, WI 54115


110 N Washington Street

Green Bay, WI 54301


1651 Main Street

Green Bay, WI 54302


921 S. Taylor Street

Green Bay, WI 54303


W7007 Parkview Dr., Suite E

Greenville, WI 54942


2316 Lineville Road

Green Bay, WI 54313


855 Eisenhower Drive

Kimberly, WI 54136


1901 E. Main St.

Little Chute, WI 54140


2495 Jackson Street

Oshkosh, WI 54901


665 N. 12th Avenue

Sturgeon Bay, WI 54235


926 W. College Ave.

Appleton, WI 54914


W2670 County Road KK

Appleton, WI 54915


1121 W Main Ave

De Pere, WI 54115


N4119 County Road E

Freedom, WI 54130


911 Huron Road

Green Bay, WI 54311


825 Morris Avenue

Green Bay, WI 54304


1065 Velp Avenue

Green Bay, WI 54303


406 Cardinal Lane

Green Bay, WI 54313


300 E. Ann Street

Kaukauna, WI 54130


125 E. North Avenue

Little Chute, WI 54140


1401 S. Commercial Street

Neenah, WI 54956


1305 E. Green Bay Street

Shawano, WI 54166


1449 Green Bay Road, Suite 1

Sturgeon Bay, WI 54235

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How to contact Capital Credit Union

Customers reach out to banks regarding:
- Refunds
- Lost cards
- Debit card/Credit card application
- Paycheck copies
- Transactions issues/Money transfer/Deposits
- Payment issues
- Fraudulent activity such as unauthorized withdrawals and change of account information
- Log in issues
- Card activation
- Balance inquiry
- Online banking
- Claims/Disputes
- Loan/Mortgage issues
- Credit limits and scores
- Fees and interest rates
- Account suspension or closure
- Funds put on hold

Depending on the issue you are calling customer support about, you may be required to provide certain documents or information.

Account opening and card application

When calling to open an account, you will be required to provide the following documents:
- an identification document such as a government-issued ID, passport, or driving license;
- social security number;
- tax identification number.

In addition, banks require your personal information, contact information, and physical address to open an account. These include your
- full name;
- phone number;
- email address;
- shipping address including your street address, suite or apartment number, and zip code.

For joint accounts, all members will need to provide the aforementioned documents. Minors need to submit a legal document signed by either a parent or legal guardian.

Loans

For mortgage application, you will need the following documents:
- most recent pay stubs;
- identity documentation e.g. ID, driver’s license, or passport;
- W-2 form for the last 2 years in employment;
- income tax returns;
- bank and investments statements for the last 3 months;
- signed home purchase contract;
- a copy of the house listing;
- property address;
- your real estate lawyer address and contact information;
- property tax estimates;
- pre-approved mortgage certificate where applicable.

For an auto loan application, you will be required to provide:
- proof of income such as pay stubs;
- identity documentation e.g. government-issued ID, driver’s license, or passport;
- proof of residence e.g. a utility bill;
- driver’s license;
- valid insurance policy;
- vehicle information e.g. registration papers.

Disputing transaction

When disputing transactions such as unauthorized charges, refunds, or payments put on hold, you will need to provide proof of transaction. This can be accessed by logging into your account and visiting the transaction history.

Identify the particular transaction and review the transaction details such as:
- the name of a merchant
- their address and contact information
- transaction date.
Take a screenshot of transaction details, which you will forward to the customer care representative if requested.

Card activation

When calling for card activation have the following in hand:
The card that needs to be activated. You may be required to provide the CVV code and expiry date or to take a photo of the card.
Phone or email address linked to the account/card. An activation code or pin may be sent to the phone or email address linked to your account

Alternatively, log into your online bank account or app and choose the activate card option. In most cases, you will be asked to provide the CVV code and expiry date. Some banks require you to take a photo of the card and upload it.

Account issues

For account login issues, provide your phone number or email address associated with the account on the login page. If calling customer service for such issues, you may also be required to verify that you are the account owner by providing the following information or documents:
- your account number;
- a brief history of recent transactions;
- government-issued ID;
- social security number.

In the case of a frozen or blocked account, find out the reason. The most common reasons banks freeze accounts include fraudulent activities such as issuing or cashing bad checks, and money laundering, IRS tax levy on unpaid taxes, or unpaid creditor debt.

In the case of unpaid debts, you will need to settle the debt and provide evidence. On the other hand, for fraudulent activities, you need to provide relevant documents to prove that the transactions were legitimate.

More information

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