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I'm having a similar financial problem with capella. They enrolled me in a class without having Federal funding available.

They claim it's because I stated that I would have tuition assistance so I wasn't able to get full Federal funding. My employer partners with capella in the way that I get discounted rate for education. I would imagine the institution would be familiar with the tuition assistance process with my employer. My employer does not reimburse until after the class is completed and the invoice is paid literally showing a zero balance.

Federal funding is needed to bring this balance to zero so regardless of whether I had tuition assistance or not federal funding would be required to pay it prior to the reimbursement. They failed the tell me that I didn't have enough Federal funding so I enrolled in my third class without the ability to complete it because I wasn't going to have enough federal funds to complete it. One week into the third-class I realized I wasn't going to be able to complete it. That tacked on another $1,400 because I dropped out of the class early.

The original amount owed due to the tuition assistance issue was a little over $1,000. Capella has cost me $2,400 and it is about ready to hit my credit report because I refuse to pay something on sheer principle. I realize I will be the one suffering for the bad credit score but something has to be done. I'm going to be filing a formal complaint thoigh I'm not sure what good that is going to do.

If I had the money to get a lawyer I would. The financial aid department cannot be trusted to look out for the best interest of the student. The definition of customer service is being able to inform your customers of what they need to know. They did not inform me of what I needed to know or I simply would have waited until the next billing session to enroll in the third class.

It is quite simple. I would have pushed off my education until Federal funding was available. After several attempts to make this right through email and phone calls and even getting my flexpathcoache involved we are at a standoff. No one offers to help.

No one offers a viable solution. No one takes responsibility on behalf of the school for their error. The fact is students put Trust in the financial aid department and admissions department for that matter to look out for them and their best interest. Most students wouldn't know to track the loan amounts to the point of doing a check and balance and noticing something is off and noticing something enough to know they shouldn't be enrolling.

Most students wouldn't know that. If financial aid says we can be enrolled for a class we believe them. I have no faith in the school and if they don't make this right they have directly impeded my process of reaching my bachelor's goal.

To say I'm disappointed is a major understatement. Quite frankly I am disgusted at their level of service and would never recommend them and they should be ashamed of themselves for taking advantage of people's trust and people who are ultimately trying to better their life.

Reason of review: Poor customer service.

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Don't be fooled by these COMPENSATED CAPELLA employees to (NOW) comment on here AND attempts to cover their ***!

"An investigation on behalf of former and current students of Capella Education Company (NASDAQ:CPLA) and its Capella University, was announced in connection with the report by the Government Accountability Office with the title "For-Profit Colleges: Undercover Testing Finds Colleges Encouraged Fraud in Deceptive and Questionable Marketing Practices."

Capella is an online postsecondary education services company. It operates through its wholly owned subsidiary, Capella University.

Capella Education Company faces an investor lawsuit filed on behalf of those who purchased common stock of Capella Education (CPLA) between February 16, 2010 and August 13, 2010 against Capella Education Company over alleged violations of Federal Securities Laws. The lawsuit followed a report by the U.S. Government Accountability Office with the title Undercover Testing Finds Colleges Encouraged Fraud and Engaged in Deceptive and Questionable Marketing Practices which detailed undercover investigations into 15 for-profit schools that uncovered misconduct by school staff.

On August 4, 2010, the Senate Health, Education, Labor, and Pensions Committee conducted a hearing on for-profit education firms, where Government Accountability Office representative, George Kutz, presented the findings of report GAO-10-948T, "For-Profit Colleges: Undercover Testing Finds Colleges Encouraged Fraud in Deceptive and Questionable Marketing Practices." The report detailed undercover investigations into 15 for-profit schools that uncovered misconduct by school staff. According to this GAO study, the college personnel at schools owned by Education Management Corp.

may have encouraged applicants to falsify their financial aid forms to qualify for federal aid and pressured applicants to sign a contract for enrollment prior to allowing them to speak to a financial advisor.

According to the investigation by a law firm former and current students of Strayer Education, Inc. (NASDAQ:STRA) and its Strayer University may have material information concerning those allegations and may be eligible to file a complaint for allegedly misleading students.

Also whistleblowers may according to the law firm be able to assist or file their own complaint. Under the Dodd-Frank Wall Street Reform and Consumer Protection Act signed into law in July the SEC can award between 10 percent and 30 percent of any monetary sanctions of more than $1 million to whistleblowers who provide original information leading to a successful SEC enforcement, so the law firm. Whistleblowers may remain completely anonymous and work with the SEC through an attorney.

Under the new law, so the investigation, whistleblowers are also granted expanded rights and protections against employer retaliation when disclosing information of corporate wrongdoing to the SEC. Recently the Attorney General of Florida Bill McCollum launched an investigation into some for-profit education companies.

On October 19, 2010, the Wall Street Journal reported that Florida Attorney General's office has launched an investigation into five for-profit colleges, including four publicly traded schools, seeking information on potential misrepresentations in financial aid, recruitment and other areas. The state is reportedly looking into allegations at Washington Post Co.'s (WPO) Kaplan Inc.--including its Kaplan University, Kaplan Educational Centers and Kaplan College units--and at Education Management Corp.'s (EDMC) Argosy University, Apollo Group Inc.'s (APOL) University of Phoenix; Corinthian Colleges Inc.'s (COCO) Everest College and privately held MedVance Institute."

Lavance Wme

CRACKE ME UP that I see Capella's gang members begging 4U2 contact them. (NOW THAT YOU'VE POSTED ON HERE!)

Tula Ubo

Thank you for sharing your concerns. We would welcome the opportunity to discuss this situation with you. Please send us an email with your name, learner ID number, and contact information to learneraffairs@***.edu and we will have a team member reach out to you to discuss your concerns.

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