Contact Canyon Customer Service
Canyon Phone Numbers and Emails
Toll-Free Number:
-
(833) 226-9661
Customer Service:
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+492 619 490 3000
Canyon Emails:
How to Contact Canyon?
Most Popular Number:
| Total calls: 64 | Issues resolved: 3 | Last call: Jun 16, 2025 |
Canyon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Canyon Customer Service is rated at 3.1 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Canyon is 8332269661. 100% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Canyon may ask you for the following information to identify you as a customer: first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Canyon Customer Service is rated at 3.1 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Canyon is 8332269661. 100% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Canyon may ask you for the following information to identify you as a customer: first and last name or email.
People call Canyon mainly because of product/ service, request for information, shipping and delivery.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Canyon is us@canyon.com. 100% of customers use this email address to address their issues and concerns.
Contact Information
Canyon Website:
Canyon Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Tuesday - Friday: 10:00am - 5:00pm
Saturday: 9:00am - 5:00pm
Other Location:
Karl-Tesche-Straße 12,
56073 Koblenz,
Germany
Summary of Canyon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Canyon?
Product/ Service Question:
- “Battery fail”
- “Would like to receive a call from Warranty support representative.”
- “Faulty seat post”
Request for Information Question:
- “Discuss bike purchases”
- “Inquiry”
- “Technical support”
Shipping and Delivery Question:
- “My bike has not been delivered”
- “Lost shipment”
- “Bike size compatible to other canyon bike”
Refund Question:
- “No refund received”
- “Refund”
Return/ Replace Question:
- “Return”
- “Curious on return policy and bikes”
Payments and Charges Question:
- “Billing”
Other Question:
- “Info”
- “Tax exempt”
- “Bottom Bracket Shell separating from carbon frame”
Compare Canyon Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
