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Contact Canyon Customer Service

How to Reach a Person at Canyon

Verified Contact Information

Toll-Free Number:

  • 1-833-226-9661
Call Now

Customer Service:

  • +492 619 490 3000

Customer Service:

cus_democenter@canyon.com
us@canyon.com
Send Message

Canyon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Canyon Phone Number
1 (833) 226-9661
Average Hold Time
00:01:27
Average Calls duration
2 minutes
Most Popular Canyon Email Address
us@canyon.com
Canyon Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Canyon?

Most Popular Number:

(833) 226-9661
Total calls: 82 Issues resolved: 3 Last call: Jul 16, 2026

Canyon phone number for contacting customer service is 833-226-9661. This is a toll-free US line. If you are calling from Germany, the support number to dial is +492-619-490-3000. Contact one of Canyon customer service representatives to get information about available bikes and get updates on new arrivals, get to know about current sales and special offers, resolve payment issues and address questions about shipping, warranty and repair, returns and refunds, etc.

Those who prefer written communication can send their inquiries to the following Canyon email address: us@canyon.com. If would like to address the issue in person, it’s possible to connect with an employee via Canyon live chat.

Canyon office is based in California. Canyon address for the headquarters is Canyon Bicycles USA, Inc., 5600 Avenida Encinas, Suite 180, Carlsbad, California 92008, United States. The company also has an office in Germany. If you want to mail to the German office, send your letter to Karl-Tesche-Straße 12, 56073 Koblenz, Germany.

Canyon Center in Carlsbad is open Tuesday through Friday from 10 am to 5 pm. Canyon hours of operation on Saturday are from 9 am to 5 pm. Please note that the hours can vary depending on the store location and holiday season. Contact Canyon customer care to get more details about the schedule of a specific store.

To start Canyon chat with a live agent, click the message button in the lower right corner of the page. Then, select the “Chat with an employee” option. If needed, you can also track your order by selecting the “Order tracking” option or check out helpful articles by choosing “Do you need help?” option.

PissedConsumer Club

Contact Information

Canyon Website:

Canyon Help Center:

Corporate Office Address:

Canyon Bicycles USA, Inc.
5600 Avenida Encinas, Suite 180
Carlsbad, California 92008
United States

Other Info (opening hours):

Hours:

Tuesday - Friday: 10:00am - 5:00pm

Saturday: 9:00am - 5:00pm


Other Location:

Karl-Tesche-Straße 12,

56073 Koblenz,

Germany

More contact details

Summary of Canyon Customer Service Calls

82 TOTAL
CALLS
01:34 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Canyon?

Product/ Service Question:

  • “Potentially broken part on new bike”
  • “Broken part”
  • “Warranty resolution needed, 3 weeks and nothing”

Request for Information Question:

  • “Check on new canyon”
  • “Learn about a outlet bike for sale”
  • “Speak about custom order”

Shipping and Delivery Question:

  • “Package”
  • “My bike has not been delivered”
  • “Lost shipment”

Return/ Replace Question:

  • “My kickstand bolt fell off and I only have one now I need a replacement bolt”
  • “Return”
  • “Curious on return policy and bikes”

Refund Question:

  • “No refund received”
  • “Refund”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “Buy bike”
  • “Ordering a helmet”
  • “Bike available”

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