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Contact Canvas instructure Customer Service

Canvas instructure Phone Numbers and Emails

Toll-Free Number:

  • (800) 203-6755
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Canvas instructure Email:

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How to Contact Canvas instructure Customer Service?

Most Popular Number:

(800) 203-6755
Total calls: 152 Issues resolved: 3 Last call: Jan 5, 2025
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PissedConsumer Reporter

The Canvas Instructure customer service phone number is (800) 203-6755 for US customers. The number is available for all inquiries related to Canvas services and products. The company aims to respond to all calls as quickly as possible, though the response time can vary depending on the complexity of the issue.

When you call the Canvas phone number, make sure to have your account information ready to expedite the process. If you're facing specific technical issues, providing detailed information about the problem can help the Canvas customer service team diagnose and solve your problem more efficiently.

The Canvas Instructure corporate office is located at 6330 South 3000 East, Suite 700, Salt Lake City, UT 84121, USA. This is the main location where the company's executive, administrative, and product development teams are based.

If you need to send any official documents or correspondence to Canvas, this is the address you should use. However, it's important to note that this is not the address for customer service or technical support inquiries. For those, you should contact Canvas support via the Canvas support phone number or Canvas support email.

Yes, Canvas Instructure does offer 24-hour customer support. The Canvas 24/7 support phone number is the same as their regular Canvas help number: (800) 203-6755 for US customers.

This means that no matter what time of day or night you encounter an issue, you can get in touch with a member of the Canvas customer service team for assistance. Whether you're working late on a project or studying for an exam in the early hours of the morning, Canvas tech support is available to help.

Yes, you can email Canvas Instructure customer care. The Canvas support email is info@instructure.com.

To contact Canvas's support team by email, you can send your inquiry or issue directly to the above email address. Alternatively, you can log in to your Canvas account, click on the "Help" button at the top of the page, and then select the "Contact Us" option. From there, you can choose the option to send an email to Canvas's customer service team and then fill out the online form with your inquiry or issue.

Canvas instructure Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Canvas instructure is 8002036755.

  • The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 2 minutes.

  • People call Canvas instructure mainly because of account, product/ service, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Canvas instructure Website:

Canvas instructure Help Center:

Corporate Office Address:

Canvas LMS
6330 S 3000 E #700
Salt Lake City, Utah 84121
United States

Canvas instructure Rating Based on 7 Reviews

Rating details

1.1
more details
Price Affordability
Privacy and Data Security
Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is Canvas instructure's Customer Service?

Denee Cyo
Denee Cyo
Feels Disappointed | Sep 24, 2024

Coumster support is hararable

Read full quote
Shalise Aht
Shalise Aht
Feels Disappointed | Apr 14, 2024

Can't access to my account

Read full quote

Summary of Canvas instructure Customer Service Calls

152 TOTAL
CALLS
01:31 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Canvas instructure?

Account Question:

  • “Subscription”
  • “Reset password”
  • “Unable to log in”

Payments and Charges Question:

  • “Billing”
  • “Charge”
  • “Bills”

Product/ Service Question:

  • “Resetting password”
  • “Submit failure”
  • “Upload media not working”

Request for Information Question:

  • “Canvas pro question”
  • “Speak to someone”
  • “Checking on shipment”

Shipping and Delivery Question:

  • “Haven't received package”
  • “Package is being sent to wrong address”
  • “Having trouble sizing tumblers, even in create your own”

Refund Question:

  • “Refund”
  • “I am calling for a refund for charged fee from Canva. I canceled and I am still being charged”

Activation/ Cancellation Question:

  • “I need to cancel my plan”
  • “I want to cancel my monthly subscription”
  • “Cancelation”

Website/ Application Question:

  • “Canva website won't connect with Go Daddy”
  • “Having trouble downloading an etextbook.”

Cards Question:

  • “Business logo and cards”

Staff Question:

  • “Customer service”

Return/ Replace Question:

  • “To change the date of the invitations I ordered”

Other Question:

  • “Trouble with online shopping”
  • “Canvas not loading”
  • “About”

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