Amherst, Massachusetts
0 comments
100% full Not resolved

I bought a set of Abbesses dinner plates made by Canvas Home.Although they are marked 'microwave safe', one exploded in the microwave.

I sent a picture of it to Canvas Home customer service, asking if they might replace it. I assumed that the plate was defective somehow. They gave me a total runaround, saying it was too late to 'return' a product and so forth. When I asked for contact info for the person in charge of customer relations, they did not respond at all.

Hard to understand the logic of treating a good (former) costomer so shabbily, especially when there are so many companies with really great customer service.Guess they have too much business, or maybe they just don't care.

Review about: Abbesses Dinner Plates.

I didn't like: Poor customer service.

Review #614178 is a subjective opinion of a user.

2.0
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $20
Preferred solution Let the company propose a solution

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