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Contact Canadian National Railway Customer Service

How to Reach a Person at Canadian National Railway

Verified Contact Information

Toll-Free Number:

  • 1-800-465-9239
Call customer service
Send Message

Customer Service:

  • 1-866-926-7245
    Carload
  • 1-800-361-0198
    CN One Access and Tools Support
  • 1-800-267-9779
    EDI and Customs Support (24/7)

Claims:

  • 1-800-667-8778
    Freight Claims

General Info:

  • 1-866-627-8579
    Retail Appointments
  • 1-866-627-8529
    Retail Releases

Investors/ Franchising:

  • 1-800-564-6253
    Transfer Agent and Registrar

Media:

  • 1-888-888-5909
    Public Inquiries
  • 1-833-946-3342
    US and Canada

Sales/ Reservations:

  • 1-866-851-7837
    Export Reservations
  • 1-866-896-6601
    Intermodal Retail Canada
  • 1-866-482-6025
    Intermodal Retail U.S
  • 1-866-598-8479
    Ramp-To-Ramp Delivery
  • 1-866-627-8540
    Retail Orders
  • 1-866-753-0770
    Transborder Reservation
  • 1-888-668-4626

Technical Support:

  • 1-866-598-8483
    Retail Web Support

Canadian National Railway Emails:

Legal
Privacy Inquiries
Media
info@cn.ca
press@cn.ca
Press Inquiries

Canadian National Railway Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Canadian National Railway Phone Number
1 (800) 465-9239
Most Popular Canadian National Railway Email Address
info@cn.ca
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Request for information and product/ service
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Canadian National Railway?

Most Popular Number:

(800) 465-9239

Canadian National Railway is a team comprising thousands of railroaders transporting consumer goods, resource products, and manufactured products worth billions of dollars annually. Individuals with general queries and concerns about their services can dial the toll-free number 1-800-465-9239 to contact the respective agent. Canadian National Railway customer service is available at the helpline 1-866-926-7245 to handle individual queries and concerns regarding their Carload Express.

To request CN One access and tools support, dial 1-800-361-0198 between office hours. The contact number, 1-800-267-9779, is available 24/7 for EDI and customs support. People seeking to make a claim can call the respective department at 1-800-667-8778 between office hours. The Canadian National Railway contact number, 1-866-627-8579, is specified to seek general information regarding retail appointments. For details on retail releases, dial 1-866-627-8529 between office hours.

The company transfer agents and registrars are available in the Canadian National Railway office to handle issues related to investors and franchising. To contact them by phone, customers can call 1-800-564-6253 between working hours. For public inquiries from the media agent, 1-888-888-5909 is the Canadian National Railway phone number. People from the US and Canada can dial 1-833-946-3342 for the same purpose.

Three email addresses are available to contact the company agent for different inquiries. For general information regarding Canadian National Railway customer service, info@cn.ca is the email address. People with legal or privacy-related inquiries can write to privacy@cn.ca between business hours. Customers seeking to contact the media agent for press-related inquiries can email press@cn.ca to connect with them. After hearing your concern, the company agent will respond within business hours. However, the response might be delayed due to the high volume of requests. Hence, calling the Canadian National Railway headquarters is a more feasible option for issues requiring immediate assistance.

Canadian National Railway's address for its headquarters is 935 de La Gauchetière Street West, Montreal, Quebec, Canada, H3B 2M9. Customers can visit this address to discuss critical issues and concerns with the company agent. For convenience in communication, you can also send a letter to PO Box 8100, Montreal, Quebec, H3C 2N4. That would ensure a safe relay of information without the risk of privacy breaches. For self-help, individuals seeking general information can also visit the Canadian National Railway website.

Canadian National Railway customer service handles individual queries and concerns 24/7. People who want to contact the company agent can choose the most feasible means by heading to the website's Contact Us page. For instance, if the purpose of contact is an issue regarding customer shutdown, individuals can log into CN One and complete the relevant form on the website under the Ship menu. Selecting an appropriate means of contact would ensure a better solution to your problem.

PissedConsumer Club

Contact Information

Canadian National Railway Website:

Canadian National Railway Help Center:

Corporate Office Address:

Canadian National Railway Company
935 de La Gauchetière Street West,
Montreal, Quebec H3B 2M9
Canada

Other Info (opening hours):

Additional Fax Number:

Intermodal Retail U.S: +1-877-403-5493

Additional Contact Number:

Media International: 011-438-844-2901


Mailing Address

P.O. Box 8100

Montreal, Quebec

H3C 2N4


More contact details

Fax:

+1-877-837-3176

Summary of Canadian National Railway Customer Service Calls

10 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Canadian National Railway?

Request for Information Question:

  • “Try to find out if my deceased dad had a 401k”
  • “I need help with the CN mobile app”

Product/ Service Question:

  • “Journeyman work”

Other Question:

  • “Train horns”
  • “Would like to take a Trip to Atlantic city, New Jersey”
  • “Im look for owner operator”

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