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Contact Caltrain Customer Service

How to Reach a Person at Caltrain

Verified Contact Information

Toll-Free Number:

  • 1-800-660-4287
Call customer service
Send Message

Customer Service:

  • 1-877-723-7245
    Transit Police
  • 1-650-508-6448
    TTY

Accessibility:

  • 1-650-508-6247

Headquarters:

  • 1-650-508-6200

Media:

  • 1-650-208-9895

Caltrain Emails:

Accessibility
Customer Service
Public Records Requests
General Info
Board of Directors
Legal
Media

How to Contact Caltrain?

Most Popular Number:

(800) 660-4287

You can contact Caltrain by calling their toll-free phone number at 1-800-660-4287. For safety and security issues or accidents, customers should contact the Transit Police at 1-877-723-7245. If you have a hearing impairment, the TTY support is reachable at 1-650-508-6448. For accessibility-related assistance, contact Caltrain at 1-650-508-6247 for help. To contact the Caltrain headquarters for escalation of complaints or other corporate issues, the office can be reached at 1-650-508-6200. Caltrain assistance is available Monday through Friday, 7:00 AM to 7:00 PM. Caltrain hours are from 8:00 AM to 5:00 PM on weekends and holidays.

Caltrain has dedicated email contacts for different types of inquiries. Caltrain help can be reached via email at pra@caltrain.com for a public records request. If you have general issues that need to be communicated to the Board of Directors, the designated Caltrain help email address is board@caltrain.com. For accessibility issues or support, email dubostc@samtrans.com. When contacting Caltrain via email, customers are required to provide complete information in their message so that the relevant team can respond accordingly.

Caltrain headquarters is located at 1250 San Carlos Avenue, San Carlos, California 94070-1306, United States. If you need to express a complaint, comment, or require assistance with services, you can send a letter of inquiry to the specified address. While doing so, please include your contact details and any additional information regarding your complaint so that the Caltrain help team can process your reply accordingly. For quicker assistance, you can also seek support from other avenues, such as phone or email, which are provided on Caltrain's official website.

You can contact the Caltrain help team through several online mediums by accessing their official website. Customers can scroll down to the bottom of the home page and click the "Contact Us" button to view a list of different communication options, including phone numbers and Caltrain help email addresses. The website also provides helpful information for riders, including resources for bike commuters and details about train fares. A feedback form can be utilised for general inquiries, not transit information inquiries. Customers can also monitor service alerts and announcements through Caltrain social media profiles on Facebook, X (formerly Twitter), YouTube, TikTok, Threads, Bluesky, and Discord.

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Contact Information

Caltrain Website:

Caltrain Help Center:

Corporate Office Address:

Caltrain
1250 San Carlos Ave.
San Carlos, California 94070-1306
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 3006

San Carlos, CA 94070-1306


Office Hours:

Monday - Friday: 8:00am - 5:30pm

More contact details

Summary of Caltrain Customer Service Calls

2 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Caltrain?

Request for Information Question:

  • “Parking lot information”

Other Question:

  • “Missing child with autism and nonverbal from San Francisco”

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Frequently Asked Questions

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Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

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