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Contact CalOptima Customer Service

How to Reach a Person at CalOptima

Verified Contact Information

Toll-Free Number:

  • 1-888-587-8088
    Members of Medi-Cal
Call customer service
Send Message

Customer Service:

  • 1-855-785-2584
    Members and Business PACE
  • 1-714-468-1100
    Members and Business PACE (Local Number)
  • 1-855-705-8823
    Members of OneCare
  • 1-877-412-2734
    Members of OneCare
  • 1-800-977-2273
    Providers
  • 1-800-735-2929
    TDD/TTY Users

Business Customer Service:

  • 1-714-246-8885
    Claims
  • 1-714-246-8600
    Provider Relations
  • 1-714-246-8400

General Info:

  • 1-714-246-8500

CalOptima Emails:

Customer Service
Legal
Privacy Inquiries
Technical Support

CalOptima Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular CalOptima Phone Number
1 (888) 587-8088
Average Calls duration
4 minutes
Most Popular CalOptima Email Address
providerservicesinbox@caloptima.org
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
74% phone, 26% email
Common Reasons for Contact
Request for information, activation/ cancellation, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact CalOptima Customer Service?

Most Popular Number:

(888) 587-8088
Members of Medi-Cal
Total calls: 12 Last call: Feb 1, 2026

If you have questions about how to get to the CalOptima office, call their Customer Service department at 1-714-246-8500, or toll-free at 1-888-587-8088. They have staff who speak your language. TDD/TTY users can call this CalOptima phone number 1-800-735-2929. Business related questions should be discussed via those CalOptima contacts: for general business related questions call at 1-714-246-8400; to report a fraud or make a claim:1-714-246-8600; Provider Resource Line 1-714-246-8600. CalOptima customer service receive calls Monday through Friday 8 a.m. to 5 p.m. Note that those hours will not be a case for certain holidays.

Providers and other health care professionals with questions regarding Medi-Cal, OneCare Connect, OneCare or PACE can call the Provider Resource Line at 714-246-8600 or email them their issue. For that please use this CalOptima email to get in touch with them: providerservicesinbox@caloptima.org. Please have the following information readily available to complete the registration: Name of authorized contract signer(s); Name of the designee for a Local Office Administrator (LOA) (this is a member of your staff responsible for reviewing and approving requests to access information associated with your office).

You should always contact them via the above mentioned contacts first to let them know about your problem. Below are some ways to let them know your concern: Call their Customer Service department; Fill out the member grievance or appeal form online and click the “submit” button; Visit CalOptima headquarters at 505 City Parkway West, Orange, CA 92868. Fill out the member complaint form or write a letter to the company and mail it to the CalOptima address above.

CalOptima provides health care coverage for Orange County residents who are eligible for full Medi-Cal. Once enrolled, they will work with you to find the right health care providers to meet your needs. We also have many special programs to help you maintain your health. According to CalOptima website their office is open 8 a.m. to 5 p.m., Monday through Friday.CalOptima PACE operates 24 hours a day, 7 days a week, 365 days a year. These Caloptima hours are designed in a way so everyone could receive professional help.

PissedConsumer Club

Contact Information

CalOptima Website:

CalOptima Help Center:

Corporate Office Address:

CalOptima
505 City Parkway West
Orange, California 92868
United States

Other Info (opening hours):

Office Hours:

Monday - Friday: 8:00am - 5:00pm


Other Locations:

PACE Center

13300 Garden Grove Blvd.

Garden Grove, CA 92843

More contact details

Summary of CalOptima Customer Service Calls

14 TOTAL
CALLS
03:58 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CalOptima?

Payments and Charges Question:

  • “Who’s in charge of my needs”
  • “I have a billing issue”

Request for Information Question:

  • “Assistance with furniture”
  • “Homeless assistance”

Cards Question:

  • “A new card”

Account Question:

  • “I was hoping I could speak with somebody and accounts payable I'm not quite sure if that's the correct department I'm calling you in regards to a personal injury lawsuit that has taken place with me and it's been three four months now since the accid”

Return/ Replace Question:

  • “I need to get my sons IDnumber and a replacement card”

Employment Question:

  • “They keep sending me to the wrong Doctors. This has been happenings for the last 6 months. There not doing there jobs they are being L A Z Y. They need to get to the program. Or get out of that field.... we all need to be more compassionate & help o”

Shipping and Delivery Question:

  • “Lost item in vehicle”

Activation/ Cancellation Question:

  • “Activate my membership”

Other Question:

  • “Benefits”

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