CalOptima Phone Numbers and Emails

Toll-Free Number:

  • (888) 587-8088
    Members of Medi-Cal
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Customer Service:

  • (855) 785-2584
    Members and Business PACE
  • (714) 468-1100
    Members and Business PACE (Local Number)
  • (855) 705-8823
    Members of OneCare
  • (877) 412-2734
    Members of OneCare
  • (800) 977-2273
  • (800) 735-2929
    TDD/TTY Users

Business Customer Service:

  • (714) 246-8885
  • (714) 246-8600
    Provider Relations
  • (714) 246-8400

General Info:

  • (714) 246-8500

CalOptima Emails:

Customer Service
Privacy Inquiries
Technical Support
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More phone numbers and emails Less phone numbers and emails

CalOptima Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    64% phone 36% email
  • The best phone number to call CalOptima is 8885878088. 78% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Saturday and Sunday. The average call time is 4 minutes.

  • People call CalOptima mainly because of activation/ cancellation, payments and charges.

View full overview ›

How to Contact CalOptima Customer Service?

Most Popular Number:

(888) 587-8088
Members of Medi-Cal

If you have questions about how to get to the CalOptima office, call their Customer Service department at 1-714-246-8500, or toll-free at 1-888-587-8088. They have staff who speak your language. TDD/TTY users can call this CalOptima phone number 1-800-735-2929. Business related questions should be discussed via those CalOptima contacts: for general business related questions call at 1-714-246-8400; to report a fraud or make a claim:1-714-246-8600; Provider Resource Line 1-714-246-8600. CalOptima customer service receive calls Monday through Friday 8 a.m. to 5 p.m. Note that those hours will not be a case for certain holidays.

Providers and other health care professionals with questions regarding Medi-Cal, OneCare Connect, OneCare or PACE can call the Provider Resource Line at 714-246-8600 or email them their issue. For that please use this CalOptima email to get in touch with them: Please have the following information readily available to complete the registration: Name of authorized contract signer(s); Name of the designee for a Local Office Administrator (LOA) (this is a member of your staff responsible for reviewing and approving requests to access information associated with your office).

You should always contact them via the above mentioned contacts first to let them know about your problem. Below are some ways to let them know your concern: Call their Customer Service department; Fill out the member grievance or appeal form online and click the “submit” button; Visit CalOptima headquarters at 505 City Parkway West, Orange, CA 92868. Fill out the member complaint form or write a letter to the company and mail it to the CalOptima address above.

CalOptima provides health care coverage for Orange County residents who are eligible for full Medi-Cal. Once enrolled, they will work with you to find the right health care providers to meet your needs. We also have many special programs to help you maintain your health. According to CalOptima website their office is open 8 a.m. to 5 p.m., Monday through Friday.CalOptima PACE operates 24 hours a day, 7 days a week, 365 days a year. These Caloptima hours are designed in a way so everyone could receive professional help.

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Contact Information

CalOptima Website:

CalOptima Help Center:

Corporate Office Address:

505 City Parkway West
Orange, California 92868
United States

Other Info (opening hours):

Office Hours:

Monday - Friday: 8:00am - 5:00pm

Other Locations:

PACE Center

13300 Garden Grove Blvd.

Garden Grove, CA 92843

More contact details

CalOptima Rating Based on 3 Reviews

Rating details

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Value for money
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Rating stats

Rating trend

Summary of CalOptima Customer Service Calls

03:58 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CalOptima?

Return/ Replace Question:

  • “I need to get my sons IDnumber and a replacement card”

Employment Question:

  • “They keep sending me to the wrong Doctors. This has been happenings for the last 6 months. There not doing there jobs they are being L A Z Y. They need to get to the program. Or get out of that field.... we all need to be more compassionate & help o”

Request for Information Question:

  • “Homeless assistance”

Shipping and Delivery Question:

  • “Lost item in vehicle”

Activation/ Cancellation Question:

  • “Activate my membership”

Payments and Charges Question:

  • “I have a billing issue”

Other Question:

  • “Benefits”

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