I called Cabelas the Sunday after Black Friday to inquire if an item was in stock before I made the 30 minute drive into the store.I was told I had to leave my phone number and name for a return call.
I asked if I could just hold and was told no. I then asked for the manager whose name was Jerrod. After holding awhile I was told he needed my name and number to return my call. I did not want to wait around all morning for a call.
I went ahead to the store. It was not crowded at all. Notice the 5 sales staff behind the gun counter. Notice the 5 behind a toally different counter.
I also have a picture with 3 managers leisurely walking the store. They easily could have taken a call. NOTE, THE STAFF AND SALESPEOPLE WERE EXELLENT AND VERY HELPFUL! This is about an incompetent manager and his policies.
I do not plan to shop Cabelas ever again.
Plenty of other options that want my business.Because they get a lot of 'tourist' business maybe they think they can treat the locals with such disregard.
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What I liked
What I disliked
- Management and customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Product or service
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