BuyModa - Missing product/horrible customer service
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I was missing 30 pills in a rather large order so I emailed customer service. I requested either a partial refund due to shipping taking 8+ weeks, or requested a reship via express shipping.
Reships, customer satisfaction before and after is plastered all over their webpage. The rep Justine gave me the run around for a week Via email stating unable to do partial refunds, then refused express shipping due to that costing 65$. My missing product was 70$. So shipping was covered at no cost to them, only cost would have been 30 pills that cost them less than $15 at most.
After 8-10 emails I stated this and requested the supervisor or owner to contact me, Justine then bans my account and turns around and refunds me finally. This is after After she said a week earlier she couldn't. Worst part, is I was patient and fair on my requests. That Customer service rep is the worst I have ever dealt with.
As a business owner, I couldn't imagine one of my employees doing this. Banning a $4000 loyal customer that was polite, over 15$ loss is unacceptable.
User's recommendation: Order elsewhere.
Preferred solution: A review of the interaction between Justine and myself. .
BuyModa Cons: Terrible customer service, Nearly 2 month ship time.
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