Leesville, Louisiana
0 comments

I normally do not do this but with it being the holiday season, some of you may be in the market for new TVs.So I feel that I must say something.

A month ago we bought a 75" Samsung TV and a 55" Samsung TV from Buy Squad. They had the best prices we could find. A few days later I was notified that the 75" was actually a commercial TV and that it was on back order, but I could order the residential version for an additional $430, which I did. When we received the 75" the screen was cracked so I notified Buy Squad, sending them the required pictures of the TV and was told that I would be receiving a full refund within "24-48hours." The refund never came.

I was given multiple stories about what to do with the TV from sending the TV back, to just keep it, and even go ahead and throw it away. Then the second TV arrives. It too is broken. We are told with this one to contact Samsung as it has a full warranty.

After giving Samsung the model and serial #, we are told this is a refurbished TV and has no warranty. Again, I have been told multiple different stories. They would send a repair man out. They would pay to ship this TV back, and then I as told that it would have to be repaired before they would accept it as a return.

Finally, I was told that I would be emailed a return shipping label to have the TV sent back. I never received a phone call back, or emails back from Buy Squad as I was promised. Also, no one could tell me why I was sent a refurbished TV when I paid for a new one. In fact they acted like I was lying and asked "why would Samsung tell you such a thing?" This has been going on for 3 full weeks.

Thankfully, we paid via PayPal and have filed a claim to which, Buy Squad has not responded.

Review about: Samsung 55-Inch Tv.

Review #745499 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Buy Squad?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Ge Appliances - GE Front Load Washer Drum Support Spider Broken Ge Appliances "We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and..." Read more Walmart - One hour Guarantee Walmart "I purchased a 50-inch TV during the first shopping event at Walmart Thanksgiving Day for the one hour guarantee. Upon arriving home (2-hours away from the store), I entered..." Read more Buy Squad - Fraud horrible customer service Buy Squad "made an online purchase, but received refurbished damaged goods, i tried getting it returned but the vanished!!!! i emailed and called gave them proof of pictures, they promised to set..." Read more Returns, attitude, Whole Latte Love, no love here,,,, Whole Latte Love "Horrible customer service, don't buy here, save yourselfs some grieve. After being told to take the machine apart, see where the leak was coming from, take pictures, video, then they..." Read more Red Roof Inn - Room Review from Linthicum Heights, Maryland Red Roof Inn "Arriving from Texas I had many situations occur In the RedRoof Inn BWI as of last year March 2016 I never witnessed or heard of otherwise in a lifetime and..." Read more Sears - Over charged and horrible customer service! Sears "I placed an order online with Sears. It was a great deal (at first). I ordered a patio umbrella with 4 seat cushions. After I added these to my cart..." Read more Cooking Club Of America - Where did it go? Cooking Club Of America "I loved my monthly magazine and the products I purchased from them and when you pay for a lifetime membership, you expect to continue getting what you paid in advance...." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more