Contact Burleigh Pottery Customer Service

If for any reason The Client of Burleigh Pottery are not completely satisfied with The User's purchase, The User can cancel The Customer's order within 30 days of receiving The Client's goods. www.burleigh.co.uk will then advise The Client on how to return the goods, so that they reach Website quickly and safely. Website would ask that The Client of Burleigh Pottery take good care of the goods whilst in The Customer's possession and that they are unused and returned to www.burleigh.co.uk with barcodes still attached, in the original packaging. If The Client wish to return the goods then The Client of Burleigh Pottery will be required to pay the return delivery charges, as The Company will only refund the original payment for the goods and the associated delivery charge. If The Client of Burleigh Pottery do cancel The Client's order but do not return the goods, www.burleigh.co.uk may arrange to collect them from The Customer at The User's cost. The Customer's refund will be processed as soon as possible and within 30 days of the order cancellation.

To read more: https://www.burleigh.co.uk/pages/returns

To read more: https://www.burleigh.co.uk/pages/delivery

The Seller may choose not to accept an order for any reason. The price is inclusive of VAT and exclusive of any delivery charges. Please note The Company no longer accept American Express as a payment option. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date. Goods must be returned at the Buyer's cost and should be adequately insured during the return journey.

To read more: https://www.burleigh.co.uk/pages/terms-conditions

To read more: https://www.burleigh.co.uk/pages/privacy-cookie-useage

Burleighware takes time and skill to craft and with this in mind, delivery of best quality items can take up to 28 days depending on Company's current stock levels. Seconds and Discontinued quality ware will be delivered within 7 working days. All overseas orders may take a little longer. The Client's card will not be charged until The User's order has been shipped. Burleighware is popular worldwide, and Website ship to countries all over world. Standard UK delivery is FREE. Yes, Website accept all major cards: Visa, Access, Mastercard, American Express and more. The Company use the Sagepay system on Burleigh Pottery's' online shop, which guarantees protection and security. No, Burleigh Pottery's' online sales are exempt from the VAT refund scheme. For more information, visit the HM Revenue & Customs website. Burleigh is crafted with great care and skill at Middleport Pottery in Stoke-on-Trent, England.

To read more: https://www.burleigh.co.uk/pages/faqs