Not resolved

My husband bought me a wool Burberry coat for my birthday.I wore it very lightly for less than a year and the inner lining shredded on both shoulders, down the arms, at the back of the coat, and both pockets.

On top of all of that the outer coat split in the shoulder as well. I contacted the head office straight away and they asked me to bring it to their flagship store to take a look at it. They kept the coat for almost 2 weeks before calling us and telling me it was normal "Wear and Tear" and a new lining would be $250. I went back to the head office and asked them to cover the repair considering the damage and how long I've had it ect.

They flat out refused. The irony of the whole thing is that when I picked my coat back up with no repairs done, They had it nicely packaged in a garment bag and wrapped in a heavy duty bag with a bow. Like maybe you should spend less on packaging and more on customer service. Felt like a final slap in the face.

I will post photos, but note that I have done some repairs myself, you can still see the damage where I have stitched it back up.I repaired the shoulder as well.

Review about: Burberry Wool Cashmere Trench Coat Model 39940421.

I didn't like: Quality, Customer service.

Review #1016292 is a subjective opinion of a user.

1.9
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Warranty
Advertised vs Delivered
Product or Service Quality
Style and Design
Customer service
Website
Price Affordability
Diversity of Products or Services
Delivery Service
Value for money
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Bad quality / $1495
Preferred solution A repair

Had an Experience with Burberry?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I bought a Rolex from david 2 years ago, the watch start to get fade on the side of band, i call time & gem, they told me (sam) i..." Read more
"As one of O2's longer corporate employees I can assure everyone reading this that the company is in fact lying to you all. From Bella's b.s. backstory to the empty..." Read more
"My husband bought me a wool Burberry coat for my birthday. I wore it very lightly for less than a year and the inner lining shredded on both shoulders, down..." Read more
"I purchased a Hamilton Khaki Field Watch from Certified Watch Store, partly because of their warranty, which states that they "honor the original factory warranty's terms and conditions for the..." Read more
"My fiance bought a wedding dress from these crooks on Feb 1, 2017. It arrives stuffed in a plastic bag shoved in our roadside mailbox!!!!!!!! Are you freaking kidding me!!!!..." Read more
"I feel scammed into paying for a six month subscription because I did not see on the site that if I did not cancel then I would be charged for..." Read more
"Bought jacket Nov 20, 2016. Hardly wore it due to fuzzy lint balls formed from friction at pockets and sleeves. Body of jacket is green nylon quilted. Washed on delicate..." Read more
"Good Day I went to Singapore for holiday from 23-26 March 2017. On 26th march, i went to 7-ELEVEN, address 7-11 #368, 60A Orchard Rd. #01-03 S(238890), around 14:28 to..." Read more