Buffalo Trace Phone Numbers and Emails

Toll-Free Number:

  • (866) 729-3722
Send Message

Customer Service:

  • (502) 696-5926
    Gift Shop at the Distillery

Events/ Guest Relations:

  • (855) 915-5598
    Tours and Tastings
  • (502) 696-5966


  • (502) 696-5978
    Mark Brown, President & Ceo
  • (800) 654-8471


  • (502) 696-5919
    Marketing Services Director
  • (502) 696-5957

Buffalo Trace Emails:

Customer Service
Distillery Gift Shop Inquiries, Gift Shop at the Distillery, Online Gift Shop, To Request a Brochure on visiting Buffalo Trace Distillery, Tour Availability and Information, Visitor Services General Manager
Events/ Guest Relations
Distillery Events Manager, Visitor Experience Director
General Info
Mark Brown, President & CEO
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Buffalo Trace Website:

Buffalo Trace Help Center:

Corporate Office Address:

Buffalo Trace Distillery
113 Great Buffalo Trace
Frankfort, Kentucky 40601
United States

Other Info (opening hours):

Distillery Hours:

Monday - Saturday: 10 am - 4:30 pm

Sunday: 11:30 am - 4:30 pm

Gift Shop Hours:

Monday - Saturday: 10 am - 4:30 pm

Sunday: 11:30 am – 4:30 pm

More contact details


+1 (502) 696-5947

Buffalo Trace Rating Based on 2 Reviews

Rating details

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Diversity of Products or Services
Customer service
Value for money
Exchange, Refund and Cancellation Policy

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Rating trend

Summary of Buffalo Trace Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Buffalo Trace?

Shipping and Delivery Question:

  • “I ordered and paid for6 items and shipping email lists only 3. I sent an email yesterday that has not been answered.”
  • “My package was ruined”

Payments and Charges Question:

  • “Fraud”

Request for Information Question:

  • “Checking on a variety of bourbons”

Other Question:

  • “Inventory”
  • “See what is available in the gift shop”
  • “Bad bourbon”

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