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Contact Buffalo Trace Customer Service

How to Reach a Person at Buffalo Trace

Verified Contact Information

Toll-Free Number:

  • 1-866-729-3722
Call Now
Send Message

Customer Service:

  • 1-502-696-5926
    Gift Shop at the Distillery

Events/ Guest Relations:

  • 1-855-915-5598
    Tours and Tastings
  • 1-502-696-5966

Headquarters:

  • 1-502-696-5978
    Mark Brown, President & Ceo
  • 1-800-654-8471

Media:

  • 1-502-696-5919
    Marketing Services Director
  • 1-502-696-5957

Customer Service:

admin@buffalotracegiftshop.com
Online Gift Shop
alclark@buffalotrace.com
Distillery Gift Shop Inquiries
giftshop@buffalotrace.com
Gift Shop at the Distillery
thunder@buffalotrace.com
To Request a Brochure on visiting Buffalo Trace Distillery
visitorcenter@buffalotrace.com
Tour Availability and Information
mhiggins@buffalotrace.com
Visitor Services General Manager

General Info:

info@buffalotrace.com

Events/ Guest Relations:

sarah.newnam@buffalotrace.com
Distillery Events Manager
cburch@buffalotrace.com
Visitor Experience Director

Headquarters:

mbrown@buffalotrace.com
Mark Brown, President & CEO

Media:

apreske@buffalotrace.com

Buffalo Trace Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Buffalo Trace Phone Number
1 (866) 729-3722
Most Popular Buffalo Trace Email Address
info@buffalotrace.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
58% phone, 42% email
Common Reasons for Contact
Request for information, payments and charges
View full overview

How to Contact Buffalo Trace?

There are several phone numbers to call to speak with Buffalo Trace customer service. The main number to call is the toll-free number 1 (866) 729-3722. Messages can also be sent to this number. For the distillery gift shop, call 1 (502) 696-5926. Events and other guest relation inquiries can be discussed with an agent by calling 1 (855) 915-5598. For tours and tastings, call 1-502-696-5966. To call headquarters directly, dial 1 (502) 696-5978. You can even call Mark Brown president and CEO’s office at 1-800-654-8471. The media inquiries number is 1 (502) 696-5919. The office of the marketing services director can be reached by calling 1 (502) 696-5957.

Written communication with customer service can be sent to the applicable Buffalo Trace email address. For your convenience, we mention a few here. For inquiries about the distillery and gift shop, email giftshop@buffalotrace.com. The online gift shop is available at admin@buffalotracegiftshop.com. For general information, email info@buffalotrace.com. The email address for headquarters is mbrown@buffalotrace.com. You can also check on the website for all the different email addresses.

You are always welcome to visit senior representatives at headquarters for special requests. Please, arrange a meeting beforehand. When you can’t visit the office, you can prepare a detailed document elaborating your concern and mail it to the headquarters. A representative will come back to you. Headquarters is located at Buffalo Trace Distillery, 113 Great Buffalo Trace, Frankfort, Kentucky 40601, United States. This is the street and postal address.

The distillery's operating hours are Monday through Saturday, 10:00 AM to 4:30 PM. On Sunday, the hours are 11:30 AM to 4:30 PM. You can visit the distillery or join a distillery tour during these hours. The gift shop is open during the same hours to enable visitors to buy their gifts during their visits to the distillery.

The Buffalo Trace website is available 24/7. You can browse the website at any time, day or night. You’ll find answers to many of your questions about Buffalo Trace on the website. When you click “Contact Us,” a page opens with contact details for all the activities. You can also book your tour and tasting on the website. Just follow the prompts on the information page.

PissedConsumer Club

Contact Information

Buffalo Trace Website:

Buffalo Trace Help Center:

Corporate Office Address:

Buffalo Trace Distillery
113 Great Buffalo Trace
Frankfort, Kentucky 40601
United States

Other Info (opening hours):

Distillery Hours:

Monday - Saturday: 10 am - 4:30 pm

Sunday: 11:30 am - 4:30 pm


Gift Shop Hours:

Monday - Saturday: 10 am - 4:30 pm

Sunday: 11:30 am – 4:30 pm

More contact details

Fax:

+1 (502) 696-5947

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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