Stamford, Connecticut
Not resolved
1.7
Details
Customer service
Discounts and Special Offers
Price Affordability
0 comments

I placed an order for a firearm advertised to be in new condition. The price was too good to be true -- got an email a day later saying there was a problem with my order and asking me to call back.

After 7 minutes on hold, they tell me the gun is really used and that their website contained an error and ask if I still want to continue with the order. Obviously, I do not expect them to sell me anything below their cost but at least an apology was in order (and maybe a coupon or something). I cancel the order but it turns out they are going to hold my money for 5 business days before refunding my payment. This is where I draw the line.

You mess up my order and then I have to wait for my refund? Never again, Bud's!

Product or Service Mentioned: Buds Gun Shop Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Buds Gun Shop Pros: Price.

Buds Gun Shop Cons: Customer service, Deceptive advertising.

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