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3.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Website
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I ordered a S&W M29. I chose their layaway option.

My deposit was taken, and after a few days I was told to contact CS about a problem with my order. They said there was an inventory issue, and that model was not in stock. I added it to my wish list. I was notified that my model was available.

I immediately placed an order with their layaway option again. I saved every penny and applied it to this order, and paid it off in way less than the 90 day plan. Three days after I paid the balance I received an Email to contact CS. I was told the same as before.

Inventory issue this weapon is not available. I scraped money to get this paid, and they told me this after I paid for it. My only Options were to Accept a full refund, or get another weapon in exchange. The problem with a refund was the original credit card had been compromised, and my bank issued a new card with a different number.

Their Rep. said my refund can only be returned to the original card. so I had no choice but to buy another gun at the same price for my refund. I have been a Buds Team Member for several years, I always gives someone a second chance.

After this I am done with Bud's Gun Shop. The only thing about posting this is that they don't care because unsatisfied customers never get to comment on their website.

Product or Service Mentioned: Buds Gun Shop Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $1100.

Buds Gun Shop Pros: Discounts.

Buds Gun Shop Cons: Losing my pistol, Deceptive advertising, Deseptive advertising.

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