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Their customer service agents in most cases have no idea what they are doing with little to no knowledge of what they selling. When you do get through to a supervisor they will only promise you the moon but never follow through.

Trading with Gurney is a joke. Rarely responds to requests for trades even though you try to follow up and send additional requests. Buds return and cancellation policy are a real sham and should be investigated.

I do believe that the rumors of them peddling used and factory seconds probably has some merit. I won't be buying anything from them fro today forward.

Reason of review: Poor customer service.

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