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I bought I T/C Compass from this site. They state in the page that is new.

When I got home from the gun shop after the transfer, I found a "Repair Order Competitions" from S&W. I have talking with costumer services and they state that the gun is brand new. /I expose that is incorrect and today 7-3-19 the manager called me and told me that the part that factory replace was the serial number assembly. I told him that I have a bunch of parts is17 in total and he told me all that parts was the serial number was involve for the rifle.

He left me with no further action in my case. I want how to make a formal claim and which agency is to be involve.

Because I believe that if you want a NEW item that means is new from factory, not a refurbished item. Thanks

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