Budget Rent A Car System - I have tried to get this handled in house but have been ignored and dealt with rude customer service.
After waiting in line for 2 hours to pick my rented vehicle. I rented
a car for 2 days from the budget rent a car, I turned
down all add ons even insurance because i have my own
I was told i would be charged a total of $250 to my
card. I was booked for a nissan altima and went to the location to
pick up vehicle. However when i discovered the space empty i
went down to customer desk and they re assigned me a chevy
malibu. The car was damaged, dents in quarter panels, curb rash
on front vehicle rim.
However i was tired and just wanted to get to
my end destination. While driving there i discovered the car was
running rough and misfiring. I attempted to call customer service
about 5 times. I finally reached someone and told them that i
would like to switch vehicles and also how much it would be for
one extra day.
They told me total charges would be $309 with extra day so i agreed. They then proceeded to charge me twice $209 and $321 for extra day.
apparently they added on $110 for miles charge even though car had unlimited miles, they charged me $92 for car insurance that i declined on original agreement, and they charged me another $49 for gas option that i already paid for. Super Shady business worst experience ever.
other add on they could charge me, Very Shady
User's recommendation: Stay away from the MIAMI Airport rental unless you want to overpay without recourse.
Product or Service Mentioned: Budget Rent A Car Car Rental.
Monetary Loss: $250.
Preferred solution: Price reduction.
Budget Rent A Car System Cons: Super shady business practices.
Location: Miami, FL 33142