Contact BTC com Customer Service
BTC com Phone Numbers and Emails
Headquarters:
-
+8 525 987 5938
BTC com Emails:
BTC com Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call BTC com is 85259875938.
The longest wait times are on Thursday, while the shortest are on Sunday.
People call BTC com mainly because of account, request for information, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call BTC com is 85259875938.
The longest wait times are on Thursday, while the shortest are on Sunday.
People call BTC com mainly because of account, request for information, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact BTC com is ir@btcm.group. 80% of customers use this email address to address their issues and concerns.
Contact Information
BTC com Website:
BTC com Help Center:
Corporate Office Address:
Summary of BTC com Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BTC com?
Account Question:
- “I believe my account was compromised”
- “Access to account”
- “How long does it take for a Bitcoin account to send money when it says you have maxed out your sending capabilities”
Request for Information Question:
- “Update phone number”
- “How much money can I send”
- “Need to speak to customer service rep”
Payments and Charges Question:
- “I sent payment to incorrect wallet address”
- “Transaction”
- “Transaction june16.”
Product/ Service Question:
- “Trouble wth the withdrawal process”
- “Withdrawal funds”
- “Hi i buy abitcoin idint receive it for lssc”
Refund Question:
- “I got scammed and would like to get my money back”
- “Needing my money back”
- “Refund”
Shipping and Delivery Question:
- “I didn't get reciet for my bitcoin when I sent it”
- “My money is being reported not received”
- “Didn't get my money”
Staff Question:
- “Customer service”
Activation/ Cancellation Question:
- “They are canceling my request to send money for my protection. I want to send it.”
- “Cancel reversed transaction”
- “Activate new phone number”
Cards Question:
- “My card has expired and I need another one”
- “I had a Bitcoin card mailed in my name”
Website/ Application Question:
- “Cash app stole 2 months of my social security disability and put it into Bitcoin and I can't get it back and they closed my cash app so my money is stuck in Bitcoin”
- “Website keeps saying error 404”
Return/ Replace Question:
- “Return to my deposit amount 500 rupees”
Other Question:
- “Didn’t receive the funds”
- “Bitcoin and the bank”
- “Someone using bitcoin in my name i didn't approve of”
Compare BTC com Customer Service To
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