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Contact BT Group Customer Service

How to Reach a Person at BT Group

Verified Contact Information

Headquarters:

  • +44 207 356 5000

Investors/ Franchising:

  • +44 207 356 4909

Media:

  • +44 771 333 2974
    For all Ireland journalists
  • +44 207 356 5369
Send Message

Investors/ Franchising:

ir@bt.com

Jobs/ Career:

recruit@bt.com

Media:

aleksander.straunik@bt.com
ian.arnot@bt.com
media@bt.com
richard.farnsworth@bt.com
tom.engel@bt.com
elena.papayorgioglu@bt.com
gemma.c.thomas@bt.com
hazel.moss@plus.net
krista.wald@bt.com
mike.witts@bt.com

How to Contact BT Group?

The BT Group offers various BT Group phone numbers for people to call. Most of these numbers are dedicated to specific functions or services. You can call that department directly if you know which department you need to talk to about your concern. If you don't know which department to contact, call BT Group headquarters at +44-207-356-5000. The agent receiving your call will transfer you to the right department. If you are an investor, call +44-207-356-4909. Ireland journalists can call BT Group customer service at +44-207-356-5369, while journalists from other countries must call +44-771-333-2974 for media-related issues. To report dangerous damage to the network, call 0800-023-2023 (option 1) as soon as possible. If you want to report BT Group building faults or enquire about the purchase of BT Group property, call the property help desk at 0800-22-33-88.

If you want to communicate with the BT Group but don't want to discuss your issues on the phone, you can make BT Group contact in writing. The company offers more than one BT Group email address to make it convenient to use the email system. The general email address is ir@bt.com. If you are interested in a job at the company, email your details to recruit@bt.com. For media-related issues, email to media@bt.com. Customer service reads all emails and responds within 2 to 3 days. Because this is a slow procedure, please don't email the company about emergencies. Call customer service for immediate attention.

BT Group headquarters is accommodated at two addresses in London. The corporate address is BT Group plc, BT Centre, 81 Newgate Street, London, England EC1A 7AJ, United Kingdom. The other address is BT Group plc, 1 Braham Street, London, E1 8EE. Anyone can call and make an appointment to meet senior company representatives about complex concerns at any address.

BT Group's customer care doesn't have specified business hours. The support team is available toll-free 24/7 and endeavors to respond as soon as possible. If it is not an emergency, you can also email the team, and you will receive a response within 1 to 2 days.

To contact customer care via BT Group chat, go to the website, head to "Business Help," scroll down to "Additional Support," and click on "Live Chat—Chat Now." Business customers can also find answers to many questions in the company's BT business community blog articles.

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Contact Information

BT Group Website:

BT Group Help Center:

Corporate Office Address:

BT Group plc
BT Centre, 81 Newgate Street
London, England EC1A 7AJ
United Kingdom

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