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Contact BT Business Direct Customer Service

BT Business Direct Phone Numbers and Emails

Customer Service:

  • +44 870 429 3020
    For Public Sector Specialist
  • +44 870 429 3888
    For Unified Comms Specialists
  • +44 870 429 3010
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BT Business Direct Emails:

Accounting/ Billing
Business Sales
Customer Service
Unified Communications Specialists
Sales/ Reservations
IT Sales
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How to Contact BT Business Direct?

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PissedConsumer Reporter
How to Contact BT Business Direct?

To convenience communication in different cases, the company provides several phone lines. Regarding business sales, dial the following BT Business Direct phone number: 0870-429-3010. If you are a public sector specialist, call 0870-429-3020. Are you a unified comms specialist? Dial 0870-429-3888. All lines are designed for pre-sales or account management inquiries. Before you call, ensure you have your account details or any relevant information on hand to expedite the process. Also, be sure to use the United Kingdom’s code (+44) if you call outside the UK.

For written communication, BT Business Direct provides several email addresses. If you need customer support, send a letter to btbweb@bt.com. Regarding business sales, email sales@businessdirect.bt.com. Are you interested in public sector sales? Use the following BT Business Direct contact: Btbd.publicsector@bt.com. Be sure to write a clear and concise letter. It helps the company manager to provide you with detailed answers. You can also chat with the company manager on Twitter or LinkedIn. To go to one of these social media, click on its icon under “Help in Social Networks” on this page.

The BT Business Direct headquarters is located at the following address: BT Business Direct Alpha 1 Braham Street, London, England E1 8EE, United Kingdom. This is a primary office where all corporate matters are discussed. The company also has an additional office that is located at Alpha Beta House, Enterprise Park, Horwich BL6 6PE, GB. Before you visit the main office, familiarize yourself with its location on the map. You’ll see it after following the “Get directions” hyperlink in the “Locations” block of the company’s LinkedIn page.

BT Business Direct Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call BT Business Direct is 448704293010. 87% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday and Monday, while the shortest are on Saturday.

  • People call BT Business Direct mainly because of product/ service, activation/ cancellation, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

BT Business Direct Website:

BT Business Direct Help Center:

Corporate Office Address:

BT Business Direct
Alpha 1 Braham Street
London, England E1 8EE
United Kingdom

Other Info (opening hours):

Other Location:

Alpha Beta House, Enterprise Park,

Horwich BL6 6PE, GB

More contact details

BT Business Direct Rating Based on 3 Reviews

Rating details

1.2
more details
Website
Discounts and Special Offers
Billing Practices
Privacy and Data Security

Rating stats

Rating trend

Summary of BT Business Direct Customer Service Calls

52 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BT Business Direct?

Product/ Service Question:

  • “Work man didn't turn up”
  • “Slow broadband”
  • “Technical problems”

Activation/ Cancellation Question:

  • “Order wrongfully cancelled 3 times because of a problem on BT's end”
  • “Cancel contract”
  • “Cancel order”

Payments and Charges Question:

  • “Large bill and contract information”
  • “Billing”
  • “Agreed payment still not posted yet again ridiculous customer service”

Request for Information Question:

  • “How to get into my BT account”
  • “To speak immediately to complaints dept”

Account Question:

  • “Got an email from a debt collecting agency saying I owe from a by account”
  • “Email possibly hacked”

Other Question:

  • “Broadband hubs”
  • “No broadband”
  • “Fault”

Compare BT Business Direct Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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