Contact BT Business Direct Customer Service
BT Business Direct Phone Numbers and Emails
Customer Service:
-
+44 870 429 3020For Public Sector Specialist
-
+44 870 429 3888For Unified Comms Specialists
-
+44 870 429 3010
BT Business Direct Emails:
BT Business Direct Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call BT Business Direct is 448704293010. 87% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday and Monday, while the shortest are on Saturday.
People call BT Business Direct mainly because of product/ service, activation/ cancellation, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call BT Business Direct is 448704293010. 87% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday and Monday, while the shortest are on Saturday.
People call BT Business Direct mainly because of product/ service, activation/ cancellation, payments and charges.
The best email to contact BT Business Direct is bt.business.direct.cm@bt.com. 33% of customers use this email address to address their issues and concerns.
Contact Information
BT Business Direct Website:
BT Business Direct Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Alpha Beta House, Enterprise Park,
Horwich BL6 6PE, GB
Summary of BT Business Direct Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BT Business Direct?
Product/ Service Question:
- “Work man didn't turn up”
- “Slow broadband”
- “Technical problems”
Activation/ Cancellation Question:
- “Order wrongfully cancelled 3 times because of a problem on BT's end”
- “Cancel contract”
- “Cancel order”
Payments and Charges Question:
- “Large bill and contract information”
- “Billing”
- “Agreed payment still not posted yet again ridiculous customer service”
Request for Information Question:
- “How to get into my BT account”
- “To speak immediately to complaints dept”
Account Question:
- “Got an email from a debt collecting agency saying I owe from a by account”
- “Email possibly hacked”
Other Question:
- “Broadband hubs”
- “No broadband”
- “Fault”
Compare BT Business Direct Customer Service To
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