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I bought a lounge suite in August 2022 and from day one I realised that the quality was not the same as the one I tried in the showroom. The one that was delivered is hard, definitely not the same quality as what I had chosen!
The one in the showroom was soft and very comfortable hence the reason I purchased it.
I have been sending emails since August and was told it will wear in .
I have written numerous emails to your customer service department (over 8 emails), all of which no response was received.
Well its over 6 months now and the sofa has not worn in but just as uncomfortable as day one/
I would like a response immediately as to how you plan to resolve this eg. Replace it for the correct product or a refund.
One would describe my experience as likened to buying a lemon in the car industry !
If I have not heard from you in 7 days I will take the matter to Fair Trading and Consumer Affairs/
User's recommendation: Very bad After Sales Customer Service.
Monetary Loss: $1800.
Preferred solution: Full refund.
Brosa Pros: When you enter the showroom they are very professional.
Brosa Cons: After sales service very pathetic.
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