Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a lounge suite in August 2022 and from day one I realised that the quality was not the same as the one I tried in the showroom. The one that was delivered is hard, definitely not the same quality as what I had chosen!

The one in the showroom was soft and very comfortable hence the reason I purchased it.

I have been sending emails since August and was told it will wear in .

I have written numerous emails to your customer service department (over 8 emails), all of which no response was received.


Well its over 6 months now and the sofa has not worn in but just as uncomfortable as day one/

I would like a response immediately as to how you plan to resolve this eg. Replace it for the correct product or a refund.

One would describe my experience as likened to buying a lemon in the car industry !

If I have not heard from you in 7 days I will take the matter to Fair Trading and Consumer Affairs/

User's recommendation: Very bad After Sales Customer Service.

Monetary Loss: $1800.

Preferred solution: Full refund.

Brosa Pros: When you enter the showroom they are very professional.

Brosa Cons: After sales service very pathetic.

Do You Have Something To Say ?
Write a review



Please avoid publishing any personal information and promotional content

Terms of Service
You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Brosa Reviews

  1. 1 review
  2. 1 review
  3. 0 reviews
  4. 0 reviews
  5. 0 reviews
Brosa reviews