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Contact Brookdale Senior Living Customer Service

Brookdale Senior Living Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-7317
Call customer service

Customer Service:

  • (877) 400-5296
    Resident and Family Connection Line
  • (844) 335-6190
  • (855) 350-3800
  • (844) 337-3919
  • (877) 384-8989

Accounting/ Billing:

  • (800) 383-9993

Jobs/ Career:

  • (844) 899-6213

Media:

  • (615) 564-8666

Brookdale Senior Living Email:

General Info
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Brookdale Senior Living Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Brookdale Senior Living is 8882217317. 50% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday and Monday, while the shortest are on Sunday.

  • People call Brookdale Senior Living mainly because of account, employment and request for information.

View full overview ›

How to Contact Brookdale Senior Living?

Most Popular Number:

(888) 221-7317
Total calls: 59 Issue resolved: 1 Last call: Jan 23, 2025

To contact the home for the elderly and people with special needs in real time, there are several Brookdale Senior Living phone numbers for specific matters. To receive a detailed consultation regarding senior living conditions, reach out to the dedicated advisor at 877-384-8989. If you are a current resident or family member, call the dedicated Resident and Family Connection line at 877-400-5296. Have billing questions? Ask them at 1-800-383-9993. Are you interested in joining the company team? Find out about career opportunities at 844-899-6213. Regarding corporate matters, contact the Brookdale Senior Living head office directly at 888-221-7317.

Info@brookdale.com is the Brookdale Senior Living email designed to reach out to the customer support team in writing. Use this address to ask for support and general inquiries related to the home for the elderly and people with special needs. Emailing will be useful if you have non-urgent matters, prefer to have a record of your conversation for future reference, or need to include visual materials like screenshots or documents to clarify your inquiry.

The company team operates from the Brookdale Senior Living headquarters located at 111 Westwood Place, Suite 400, Brentwood, Tennessee 37027. This location serves as the central administrative office, where key operations take place. If you have letters, documents, or other correspondence requiring in-person review by the company’s staff, use the mentioned Brookdale Senior Living address to mail them. For immediate concerns, send a letter via email.

The Brookdale Senior Living customer service team operates during the following business hours: Monday through Friday from 8 a.m. to 5 p.m. CST. Such a schedule applies to phone support. If you need assistance outside these hours, use email communication.

Brookdale Senior Living’s corporate support is accessible online via the official company website. To access the various communication options, navigate to the bottom menu, open the “Company” block, and follow “Contact Us”. If you prefer communication by phone, click on one of the telephone numbers. For detailed resolution of your matters, use a contact form. To access it, click on the “Send Us A Message” green button or scroll to the “Get In Touch With Us” block.

PissedConsumer Club

Contact Information

Brookdale Senior Living Website:

Brookdale Senior Living Help Center:

Corporate Office Address:

Brookdale Senior Living Inc.
111 Westwood Place, Suite 400
Brentwood, Tennessee 37027
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm CST

More contact details

Fax:

+1 (615) 221 2289

Brookdale Senior Living Rating Based on 5 Reviews

Rating details

2.2
more details
Value for money
Diversity of Products or Services
Website
Location

Rating stats

Rating trend

Summary of Brookdale Senior Living Customer Service Calls

118 TOTAL
CALLS
00:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Brookdale Senior Living?

Account Question:

  • “Locked out of account”
  • “Trying to get into mybslhr. Need new password”
  • “Locked out account”

Employment Question:

  • “Payroll issue”
  • “Payroll”
  • “401k information”

Request for Information Question:

  • “Update info”
  • “Concerns about my paycheck”
  • “IT support”

Return/ Replace Question:

  • “Address change”
  • “Change address”

Payments and Charges Question:

  • “Billinh”
  • “Payment”

Product/ Service Question:

  • “Complaints”
  • “Insurance”

Shipping and Delivery Question:

  • “I have not received my income tax and it will not let me log in and it's saying that I need a password”

Cards Question:

  • “Card cancled”

Other Question:

  • “I need a email address for Holly Rice Associate Director”
  • “Benefits”
  • “Tax inform”

Compare Brookdale Senior Living Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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