Broadway Direct Phone Numbers and Emails

Toll-Free Number:

  • (844) 753-7397
Send Message

Customer Service:

  • (800) 714-8452
    Ticket Information


  • (212) 586-6510
    The Gershwin Theatre
  • (212) 719-4099
    The Lena Horne Theatre
  • (212) 575-9200
    The Lunt-Fontanne Theatre
  • (212) 382-0100
    The Marquis Theatre
  • (212) 869-0550
    The Minskoff Theatre
  • (212) 921-8000
    The Nederlander Theatre
  • (212) 757-8646
    The Neil Simon Theatre
  • (212) 730-8200
    The Palace Theatre
  • (212) 221-1211
    The Richard Rodgers Theatre

Broadway Direct Emails:

Customer Service
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Broadway Direct Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • Broadway Direct Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Broadway Direct is 8447537397. 71% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday.

  • Be prepared for the call as Broadway Direct may ask you for the following information to identify you as a customer: order id.

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Contact Information

Broadway Direct Website:

Broadway Direct Help Center:

Corporate Office Address:

Broadway Direct
1501 Broadway 14th floor
New York, New York 10036
United States

Other Info (opening hours):

Other Locations:

The Gershwin Theatre

222 W 51St St, New York, NY 10019

The Lena Horne Theatre

256 W 47th St, New York, NY 10036

The Lunt-Fontanne Theatre

205 W 46th St, New York, NY 10036

The Marquis Theatre

210 W 46th St, New York, NY 10036

The Minskoff Theatre

200 W 45th St, New York, NY 10036

The Nederlander Theatre

208 W 41st St, New York, NY 10036

The Neil Simon Theatre

250 W 52nd St, New York, NY 10019

The Palace Theatre

1564 Broadway, New York, NY 10036

The Richard Rodgers Theatre

226 W 46th St, New York, NY 10036

More contact details

Broadway Direct Rating Based on 5 Reviews

Rating details

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Price Affordability
Diversity of Products or Services
Customer service

Rating stats

Rating trend

How Good is Broadway Direct's Customer Service?

Kosta Xed
Kosta Xed
Feels Disappointed | Feb 17, 2024

I really wanted to know if the show I wanted to see offers discounts for AARP members. I haven’t received an answer yet.

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Zachary Glg
Zachary Glg
Feels Satisfied | Nov 18, 2023

SO HAPPY they were able to correct my mistake!!!!

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Summary of Broadway Direct Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Broadway Direct?

Request for Information Question:

  • “I brought tickets on line need to know the next step”
  • “Question about tickets”
  • “Question about AARP discounts.”

Activation/ Cancellation Question:

  • “Cancel reservation”
  • “Cancellation policy”

Shipping and Delivery Question:

  • “Didn't receive tickets”

Account Question:

  • “Transfer money to another bank account from broadway”

Cards Question:

  • “Gift cards”

Return/ Replace Question:

  • “Exchange previous bought tickets for different time on same day due to Easter holiday”

Other Question:

  • “Problem with my tickets”
  • “Can't make it to the MJ show on Friday 24th”
  • “Wrong date”

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