Contact British Council Customer Service

Always make sure you have the British Council customer service's phone number at hand. When you need help or just have general questions, call customer service at +44 161 957 7755. For general legal enquiries, call +44 161 957 7624. To speak with the information governance advisor, call +44 207 389 4385. The dedicated media number is +44 746 937 5160.

Many people prefer to contact customer service in writing, and they can do so using a British Council email address. For accessibility concerns, email accessibility@britishcouncil.org. The email address for general information is general.enquiries@britishcouncil.org. For the internationalism alliance partnership, email your details and questions to thealliance@britishcouncil.org. For British Council Association concerns, email bca@britishcouncil.org. The email address for the British Council Families Association is bcfa@britishcouncil.org.

When you have complex concerns or unresolved issues, you are welcome to compile a detailed document and mail it to the British Council headquarters at British Council, Bridgewater House, 58 Whitworth St., Manchester, England M1 6BB, United Kingdom. If it is logistically possible, you can also request an appointment with a senior representative at headquarters. The Information Governance and Risk Management team is located at 1 Redman Place, Stratford, London E20 1JQ.

The British Council customer service has specific office hours. During these hours, there are always agents available to talk to. When you need to bring a concern under the British Council’s attention in writing, you can email 24/7. An agent will attend to your email and respond during business hours. The operational hours are Monday through Friday from 8 AM to 6 PM (UK Time). Please note that the office is closed from 11 AM to 12 PM (UK Time) on Wednesday.

Apart from emails, the British Council website is your online link to customer service. When you need an answer to a question, look for a possible answer on the website. If you cannot find it by exploring the website, click on “Contact Us”. Complete the contact request form appearing on your screen. Before submitting the form, ensure that you’ve completed all the applicable fields, including your contact details.