Romeoville, Illinois
100% full Not resolved

My grill was just one year old this summer.It is ALWAYS covered when not in use.

Related: Review about Brinkmann Gas Grill from North Providence, Rhode Island

It is a piece of garbage. Lots of rust on it in various locations. The lid is black due to extreme heat. The burners have rusted out as well as the cross burners.

The ignitor button does not work. I called to express my disappointment. I was told they would send me parts. I explained that I didn't want just parts, but a new grill because basically I would be rebuilding a new one with all of the parts I needed.

After SEVERAL back and forth emails, not only did they deny a new grill they now denied parts saying rust is normal wear and tear?

Really?My previous grill lasted me 16 years without any issues.

Review about: Brinkmann Grill.

I didn't like: Customer service.

Review #705892 is a subjective opinion of a user.

Diversity of Products or Services
Value for money
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service, bad quality / $400
Preferred solution Full refund

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