Manteca, California
1 comment

I purchased a stainless steel Brinkmann 5 burner gas grill, model 810-1750-S from Home Depot in March 2012. I've been unable to use the grill since early this year 2015, and have been trying to get replacements parts. Basically in less than 3 years, the crossover channels were completely rusted, making the grill unusable.

Related: Brinkmann - Brinkman drop in grill from Home Depot

When we discovered the channels were rusted I contacted Brinkmann. I had some trouble contacting a representative, but finally got through. I was told to email a warranty form and copy of original receipt. I did so, and was sent replacement parts. Unfortunately, we were sent the wrong replacement parts, even though I did specify the exact model number, and included the receipt.

Now I'm trying to get the correct replacement parts, but it's impossible to get a response from this company. I emailed twice in the last 2 weeks (using the same Brinkmann email address I originally used to submit my warranty form). No response from Brinkmann. I called today, and was not allowed to speak to a live person. I was told I'd receive a call back, but again no response. I tried to complete a contact form on their website, and received an internal error message. But they immediately signed me up for their email marketing list, which I didn't request.

I don't believe this grill should be advertised as a stainless steel grill, when you think stainless, you think NO rusting would happen. I'm highly dissatisfied with the whole process at this point. I don't know if we'll be able to successfully repair this grill even if we do receive the parts. My husband used a dremel to cut the cross channels off, referencing user tips from customers with the exact same Brinkmann grill issue online, because the screws were completely rusted and could not be unscrewed or even drilled out. Three years and $469 plus tax for a piece of junk grill from Brinkmann in my opinion. My smaller Charbroil grill that I replaced was crappy looking, and wasn't stainless steel, but it lasted me a good 15 years.

Review about: Brinkmann 810-1750-S 5 Burner Gas Grill.

Review #704727 is a subjective opinion of a user.

Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Brinkmann?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
St. Paul, Minnesota, United States #1210717

Same here but mine is a 6 burner-4 on the main surface and 2 on the sear box side.Tried to grill one weekend and noticed I wasn't getting much heat.

Looked closer and saw 2 burners completely corroded and separated and all the crossovers rusted thru. Didn't try to go thru Brinkmann because I've had it 3 yrs but ordered replacement parts on Amazon. Burners were fine but the crossovers were the wrong size. I figured I could make them work anyway but like you mentioned, the screws holding it all together were practically welded in place.

I got pissed and eventually wrecked the tabs and hacksawed thru the old burners just to get them out.That was 3 days ago and I haven't looked at it since.

You May Also Like

Oh my God, the words escape me for how to describe Brinkmann's horrible customer service! Brinkmann "I bought an expensive Brinkmann charcoal grill a few years ago. This grill constantly rusts or breaks, so I have to order part after part after part. This..." Read more Nuwave Oven - Original new wave oven great! New new wave oven terrible. Nuwave Oven "The first new wave oven I had worked great for over four years. Bought the two deal special late 2013. Gave one to my mom for Christmas. Kept the other..." Read more Sears Outlet - Never been treated so poorly based on payment details! HORRIBLE, HORRIBLE C.S & CO Sears Outlet "Worst experience with a business, customer service (should be named something else for sears) I've ever encountered. Bar none. Takes the cake, and the whole *** bakery. UGH! Sorry, Long,..." Read more Brinkmann - Brinkman Grill Brinkmann "Brinkman Grill is a piece of ***!!!!!!!!!! Anyone know how to reach Brinkman Repair or Brinkman Service. I can not reach anyone from Brinkman, looking for service call, repair call..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more Gardenwinds - Riplock does NOT stop rips Gardenwinds "I paid 120 dollars for the replacement canopy (which fit perfectly) because their website claims it's "designed to withstand wear and tear from wind and stormy weather" and "The double..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more