BrightStar Phone Numbers and Emails

Toll-Free Number:

  • (866) 277-6325
    Device Protection

Customer Service:

  • (866) 277-6325
    Device Protection
  • +6 138 623 0300
    Australia
  • +5 913 312 1448
    Bolivia
  • +5 913 342 6000
    Bolivia
  • +5 917 213 5000
    Bolivia
  • +55 114 527 5900
    Brasil
  • +54 115 368 5300
    Buenos Aires, Argentina
  • +1 905 944 9999
    Canada
  • +571 404 6919
    Colombia
  • +5 064 033 1000
    Costa Rica
  • +1 809 560 1277
    Dominican Republic
  • +5 932 394 0900
    Ecuador
  • +5 032 260 5177
    El Salvador
  • +35 820 719 1001
    Finland
  • +5 022 442 5424
    Guatemala
  • +5 049 496 3520
    Honduras
  • +8 522 980 8000
    Hong Kong
  • +91 124 482 3500
    India
  • +62 212 965 5851
    Indonesia
  • +822 319 9897
    Korea
  • +6 037 940 2888
    Malaysia
  • +52 555 366 7180
    Mexico
  • +649 374 2000
    New Zealand
  • +5 052 278 3390
    Nicaragua
  • +5 076 677 9018
    Panama
  • +5 952 155 0506
    Paraguay
  • +511 513 6060
    Peru
  • +1 787 653 5000
    Puerto Rico
  • +656 718 2400
    Singapore
  • +2 711 568 0600
    South Africa
  • +3 491 103 2160
    Spain
  • +88 622 720 2117
    Taiwan
  • +54 296 443 5600
    Tierra del Fuego, Argentina
  • +1 868 663 7971
    Trinidad and Tobago
  • +9 714 427 3600
    United Arab Emirates
  • +44 127 041 2020
    United Kingdom
  • +5 982 900 0661
    Uruguay
  • +58 212 235 9933
    Venezuela

General Info:

  • (877) 727-4448

Headquarters:

  • (847) 573-2600
    Libertyville - US HQ
  • (305) 421-6000
    Miami - Global and Latam HQ

Sales/ Reservations:

  • +5 068 820 8567
    Costa Rica

BrightStar Emails:

Complaints/ Feedback
Ethics and Compliance Office
Customer Service
Finland
General Info
Europe
More phone numbers and emails Less phone numbers and emails

BrightStar Contact Information

BrightStar Website:

BrightStar Online Chat:

Corporate Office Address:

Brightstar Corp.
9725 NW 117th Ave Suite 300
Miami, Florida 33178
United States

Other Info (opening hours):

Additional Addresses:


Libertyville - US HQ:

1950 Innovation Way

Suite 100 West

Libertyville, IL 60048, US


Device Protection:

2325 Lakeview Parkway

Suite 700

Alpharetta, GA 30009, US


Canada:

500 Hood Road Suite 405

Markham, ON L3R 9Z3, Canada


Brightstar Argentina, S.A.

Olazabal 1515 8 of 801 (1428)

Ciudad Autonoma de Buenos Aires

Argentina


Brightstar Fueguina, S.A.

Islas Malvinas 2150

Rio Grande, Tierra del Fuego, Argentina


Brightstar Proveedor de

Soluciones Tecnologicas S.A.

Calle las Barreras Nro.3620, Edificio Pitajaya,

Piso 3, Oficina C3 Entre 3er y 4to anillo Av.

Alemana, Barrio Hamacas Oeste

Santa Cruz Bolivia


Brasil:

Rodovia Anhanguera, Km 62 s/n,

Centro Logistico Anhanguera - Unidade G3

Distrito Industrial - Jundiai – SP – 13212-005


Brightstar Corp. Chile Ltda.

Nueva Tajamar 555- Oficina 801

Las Condes, Chile


Brightstar Colombia Ltda.

Carrera 13 No. 98-70, Piso 6,

Oficina 604

Barrio Chico, Bogota, Colombia


Brightstar de M'exico S.A. de C.V.

Industria No. 8

Tlalnepantla, Estado de M'exico

C.P. 54075 Mexico



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How to contact BrightStar

Customers often reach out to telecommunication companies regarding:
- Account and login issues
- Billing/ Payment issues
- Refunds
- Technical issues
- Installation issues
- Cancellation
- Service transfer issues
- Internet services
- Phone services
- TV services
- For the adequate resolution of the issue at hand, you may be required to provide certain documents and information as discussed below.

Refunds and payments issues

Some of the most common refund and payment issues that customers reach out to telecommunication companies regarding include wrongful billing, request for refunds due to poor service delivery, difficulty making payments, and unauthorized charges.

For assistance with paying your bill, you will need to provide:
- your account number;
- invoice for the particular period;
- payment method.

Some companies mail monthly bills to their customers while others provide an invoice in the customer’s online account. If the problem is with your payment method, you will be asked to contact your card issuer or payment method provider.

If you notice a disputable transaction, call the customer support of your telecommunications company immediately. Some companies have an option where you can select the particular transaction and report it, while in other cases, you need to contact customer service with evidence of the transaction e.g transaction history page with the particular payment highlighted or circled.

Visit the transactions or order history page and download or take a screenshot of the particular transaction and provide it to the customer service representative. In the cases of wrongful billing or double charges, the company may immediately approve a refund to your payment method.

Otherwise, contact your credit card issuer or payment method provider to request a chargeback. You will be required to provide:
- proof of the transaction;
- proof that the service provider was not helpful e.g notes taken during phone call or email correspondence with a customer representative from the service provider’s company

Account set up, activation, and login issues

For telecommunication services such as broadband and fiber connection, you will need to ascertain that the service is available in your location. Contact the given company’s customer support with your specific address to find out whether you are eligible and the necessary documents for sign up.

On the other hand, for phone services, a PIN is sent to your phone number or email address that you use to activate your prepaid account.

Similarly, most home phones and internet routers come with a serial number or ticket number that you use to activate the gadget. On the supplier’s website, there is usually an equipment registration or activation feature where you enter the serial number or ticket number. In most cases, to stay active, you need to pay the monthly installments on time.

Blocked accounts/devices or suspended services

Customers often block or suspend their telecommunication devices or accounts if the gadget gets lost or stolen or if they will not be using the service for an extended period. You log in to your account and choose to suspend, block, or deactivate under account settings. However, to reactivate or lift a block, you may be required to verify your identity by:
- providing an ID photo;
- answering questions about your account.

Installation, service transfer, and technical issues

Most telecommunication companies communicate about pre-planned or ongoing service disruptions on their website. If your area is experiencing a disruption, callt customer service with details of when the blackout started and your location. In case of technical issues that are unique to you, you may be asked to produce a maintenance report to help troubleshoot the issue.

More information

BrightStar Rating Based on 1 Reviews

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BrightStar is ranked 667 out of 1680 in Telecommunications category

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