Lincoln, Nebraska
1 comment
Not resolved

My daughter purchase these beautiful earrings for my Wedding Anniversary and I got so many compliments.They broke and I sent them in and they were repaired or either they just sent me another pair not sure Well they broke again and I took them back to the store and they sent them in.

After a couple of weeks they called and said your earring are in. When I got there I was told they could not repair them. I stated "well they did before" and the lady said they can't fixed them. She told me that I can go to an outlet and see if they have another pair there because they don't carry them in the store anymore.

I was told this in a dry in matter of fact sarcastice voice. I got no apology or no offer to replace them. gift card, reward points nothing.

I didn't even get an offer of exchange for the value of the earrings.That was it for me shopping at Brighton.My husband just happen to ask me why I don't shop at Brighton anymore and I told him I love the quality of there products and I told him as a customer they do not go out of the way to satisfy their customers.

Review about: Earrings.

Review #945733 is a subjective opinion of a user.

2.5
Value for money
Advertised vs Delivered
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Website
Delivery Service
Warranty
Diversity of Products or Services
Style and Design
Customer service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Anonymous
#1235807

I would love to hear from you regarding your earrings...please email me at lsutton@brighton.com Thank you

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