Bright Star Care - Star not so Bright

8 of 19 Bright Star Care reviews

Bad Home Health Aid (HHA)--late, irresponsible, didn't know how to wash dishes, then bailed. I gave her gloves and an article on how to wash dishes (not to use cold water).

No contact information provided by the agency, ie company phone, address from agency to discuss with them. No business card, brochure or Id card. When asked the HHA for the contact info, she said she didn't know, and just handed me what she had, a handwritten note of the phone number she thought her company could be reached at.

inadequate identification of aid showing up at the door. she could be anyone. Weak problem resolution.

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Customer service

Reason of review:
Poor customer service
Product or service
Bright Star Care Hone Care Services
Review category
Hospitals, Clinics and Medical Centers, Doctors
review #821531
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Helpful? 6 Yes 6 1 No 1
Had the same issue 0 Yes 0
8 of 19 Bright Star Care reviews

Apr 14, 2016 #1144406

You're complaining that your home health aid did not wash dishes properly? Yet no complaints about her health care services? Maybe you should wash your own dishes and utilize your home health aid in the intended capacity (health care services). I dont blame her for "bailing," especially after you left her an insulting article about how to wash dishes .... Really??!!

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