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1.9

This conversion from ATT to BrightHouse, now Spectrum has been a total switch and bait process. I want what I signed for.

The salesman was in my house and I explained what I WANTED. He intern explained I would only be able to set the recording on one DVR but I could only view on the other 2 DTAs (paused, rewind, and fast forward) as with ATT. Now I'm told that they don't have the Voyager System so they are unable to comply.

I was offered features at a certain price. I signed the agreement only now to find they need more money to get the features.

I'm first to admit I have limited knowledge of the inner circle of technology but I know I showed him on the (ATT) system what I wanted so there was no room for a misunderstanding. The salesman had to leave and come back the next day. He stated he needed to run this by his supervisor. So the following day returned stated this service agreement addresses my concerns so I signed the Service Agreement and set an installation for 10/21/16.

Looking back; I totally feel it was their intentions to bait and switch me.

On the phone for sales I got right through, for customer service itโ€™s a nightmare in trying to resolve this matter. I've been put on hold, disconnected, referred to other people who could not help. I have been on the phone for hours (7) with no one person taking on the responsibility.

Shame on Spectrum, I want everyone to know of the illegal practices and get them to be held accountable.

Reason of review: Bait and switch.

Preferred solution: Let the company propose a solution.

Bright House Networks Cons: Bait and with practices.

Location: Sanford, FL 32773, USA

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