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I am a Bright House customer for 10 years, this month Spectrum customer services called me and offered me a higher speed for lower price, the deal was Spectrum 60 MBPS for $44.99 per month instead of Brighthouse 20 MBPS for $58.28, I said ok, the technician came the following day and took off the Brighthouse router and installed the Spectrum new router. I don't feel any different in the internet speed at all same as the other residents who switched to Spectrum, I have checked it byself using the internet speed meter in different days/times and found it no more than 40 MBPS and I never seen 100 MBPS or even 50 MBPS.

Contacted their customer services many times till finally recognized that the service offered is not what we agreed over the phone! they said I have now 100 MBPS for $64.99 per month however I never seen any different in the speed. I said this is not the deal and my bill is reflecting %82.16 per month. Don't know how or why!!!

They said sorry we can't do anything about it. Currently, I will have to pay $82.16 monthly for 40 MBPS or cancel their ******* service. The customer service told me, If I cancelled the service, I will have to stay without service for 30 days because they will flag my address and even Spectrum third party like Time Warner and Charter Cable Internet can't give me service for 30 days too. Be aware that no Verizon coverage in most of 33626 zip code and that's why they took advantage of us.

Be careful if ther sneaky customer services called you and you live in 33626 say no!!! no matter what service you have from Brighthouse will be better in price/speed and don't be a victim of Spectrum's scam like me and end up paying 3 times their actual charge which is $29.99 per month.

Reason of review: Pricing issue.

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