Not resolved

My generator’s engine self destructed in less than one day’s operation on a light load.

Related: Briggs And Stratton - 10/12KW Briggs & Stratton home generator Unreliable product

I took it to a B&S dealer for warrantee repair and after a cursory inspection was told that I had allowed it to run dry of lubricating oil and that the warrantee would not cover the repair or replacement of the engine. In other words “I broke it, so I had to fix it”.

After some thought I decided to take it apart and see just how bad it was inside. It was bad! The engine was run dry and the connecting rod tried to weld itself to the crankshaft and then the rod broke into many pieces. It was bad but not unrepairable. I cleaned and polished the crankshaft and checked it for size, it was sill on size. I then started cleaning the crankcase and found a casting defect in the bottom of the engine casting that should have been found before machining and assembly.

This flaw allowed a very slow leak when cold and not running and the leak would increase when the engine was running and the operating temperature reached normal as the casting would expand making the hole larger, the oil would become thinner with heat and the added pressure in the crankcase, due to windage, would force the oil out of the sump.

Upon discovering the cause of the leak and resulting engine failure I returned to the dealer and showed the Service Manager the cause of the problem.

With this information I was ready to pursue my claim in Small Claims Court if B&S did not remedy the problem to my satisfaction.

The dealership then filed a warrantee claim with B&S and after only a few days B&S has agreed to replace the short block assembly.

I hope this information will help others that might have a similar problem. My engine’s casting flaw may be a one off occurrence or it may be a more widespread problem. The only way to know if your generator has the same problem is to stand the generator on end and inspect the engine case, looking for any disfiguration in the casting.

Review #404063 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $800
Preferred solution Not specified

Had an Experience with Briggs And Stratton?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Spires Flooring And Remodeling - Bad Tile Jon and Bath Room Repair/Remodel Spires Flooring And Remodeling "Because we had a stain from a leak on the Kitchen ceiling we looked into fixing it along with the bathroom above where the leak was from. We hired Brandon..." Read more Hercules Tires Tires Review from Sun Prairie, Wisconsin Hercules Tires "What can I say I have never had tires this bad they seem to be falling apart right before my eyes . It seems to start on the 3rd tread..." Read more JUST BRAKES TAKE ADVANTAGE OF YOUNG FEMALES! Just Brakes "My young sister got her car broke down last night right by the shop on 8700 Richmond ave, Houston Texas. The manager Eric figure it since she doesn't know anything..." Read more Ripoff Killeen Maaco- Don't go there! Maaco "Killeen Maaco had my brand new car for 5 days to do a stripe paint job for $750. They returned car on Friday afternoon around 5pm, and upon entry to..." Read more Dhgate - Good Experience Dhgate "Few companies are synonymous with customer service, but DHgate is one of them. The DHgate store with 24/7 live chat is the example of excellent customer service, it serves as..." Read more Splat Hair Color - My only wonder Splat Hair Color "I haven't had a issue with splat just curious as to why when I bleach my hair it turns purple lol. But for those having issues maybe this will help...." Read more Gallagher Bassett - Absolute disgrace Gallagher Bassett "It has been a complete total circus! I was paid pittance to what I'm owed. Took 4 years to get anything. Total ignorance and runaround. As far as I'm concerned..." Read more Sensodyne Toothpaste Made By Glaxosmithkline - Dear GlaxoSmithKline I think your Sensodyne toothpaste may have *** my mouth up royally Sensodyne Toothpaste Made By Glaxosmithkline "I used GlaxoSmithKline Sensodyne 'Repair & Protect' toothpaste for about a year, then a few days ago I woke up with: - burning, swollen lips with lots of tiny white..." Read more