Chateauguay, Quebec
0 comments
Not resolved

This company robs its consumers. They sell overpriced, poor quality furniture and do not hold true to their warranty policy.

After my home flooded , my insurance company purchased my family a sectional sofa from B&M. It has been a nightmare since. The 2000$ sofa collapsed within 6 months. After a technician came to verify that it was a manufacturing defect we were given a delivery date for a replacement. the (1st) day of delivery - 2 delivery men who spoke neither French or English showed up to do the delivery. Communicating was near impossible and when we asked why, the workers explained their poor language skills were the cause of being subcontracted and not actually workers from b&m. While the delivery men were taking our old broken sofa out of the house they took it as is without taking it apart and forced the sofa through a doorway until the sofa cushions ripped. We took photos of the damage and the order reprint and had the delivery men write that they ripped the sofa and sign their signature on the delivery form just incase. Well, when they brought the new sofa inside and were unwrapping it , we discovered it was damaged too. Right out of the package! The delivery men called the company and told them the situation . They offered us a 80$ rebate on the 2000$ sofa ! Naturally we refused the new damaged couch. So We were given our old broken couch back and the delivery men put the new damaged sofa back in the truck and left. After numerous phone calls with different representatives we were given another delivery date .

The 2nd experience even more horrible than the first. The delivery men showed up and demanded to see the old sofa . Investigated every inch of the sofa before finding the rip the previous delivery men had made and then told us- the exchange was being refused. We asked them to stay 10 minutes while we call customer service- they told us no! They said that they were paid by how much deliveries they made and not by hour and then they left. Just like that. I called b&m immediately after demanding a explanation only to be told that there was no customer service representative who could handle my file during the weekend and I would have to speak to the original representative who authorized the delivery. So, a 1inch rip on the back of in my couch that their delivery men made is apparently a bigger problem than the broken frame on the sofa. It's been almost a year and so far there's been 3 sofas- 2 lost work days waiting for delivery- 4 delivery men- 3 delivery days , a technician and a handful of worthless aggravating phone calls.

Allstate insurance company sent us to b&m and paid the bill. Well, the insurance adjuster from Allstate is now extremely dissatisfied about the service we have received and is becoming involved in the situation as well as the Quebec office de la consommateurs.

I don't recommend anybody do business with this company and I'll be sure to make my opinion and my personal experience known.

Review about: Brault And Martineau E5122Pk-Lafc Sectional Sofa.

Review #822200 is a subjective opinion of a user.

1.8
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
Customer service
Reliability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Warranty issue / Not specified
Preferred solution Not specified

Had an Experience with Brault and Martineau?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company..." Read more
"It started off on a good note whereby I spoke with Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@ClosetFactory.com) (Office Phone: 310-516-7500 x240 & Cellular Phone: 310-404-8225)..." Read more
"Bought three pieces living furniture set, sofa, recliner, and loveseat. All pieces started falling apart after a year. Spent over $3000.00 and worthless ***. We are adults, over 50 years..." Read more
"I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more
"In simple English, this 2yr Rpl Plan is a worthless plan for electronic purchases. Neither RCA or Walmart honors their warranty. Walmart calls it an "existing condition" because after you..." Read more
"I can’t believe I was just ripped off of $49.95 from Fake High Priestess Kathie. The item arrived on time put the door on was broken on 7 Chakra Wooden..." Read more
"good day i have concern with my transaction last april 16,2017 to LBC EXPRESS visayas avenue branch i have sent a cellphone going to samar calbayog city without damage.But last..." Read more
"My bank recently switched us all to a new credit card with cash back rewards. I approved a $50.00 statement credit and according to the Augeo Affinity Marketing site, the..." Read more