Brand Developers - Refused to return our money considering we sent back the item within the 30day period
Brought the Renovator Transforma Ladder from these guys and we discovered that the ladder was super heavy and unsuitable for small home renovations because it was so difficult to set up. We sent back the item and then waited.
It's been over 20days and we still are waiting for our money back. Every time we call we get told that the ladder is with the warehouse and being held. No reason why it hasn't been processed, no reason why we haven't received our money back.
Every customer assistant we then talk to to ask for an update can't give a straight answer for the delay. Do yourself a favour and stay away from these guys and this *** ladder.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $150.
Preferred solution: Full refund.
Brand Developers Cons: Customer service, Poor quality product, Support and back up, Lack of support and customer services, Advertisement.
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