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BrainHQ Phone Numbers and Emails

Customer Service Number:

  • (415) 394-3100
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How to Contact BrainHQ?

Most Popular Number:

(415) 394-3100
Total calls: 15 Issue resolved: 1 Last call: Feb 12, 2025
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PissedConsumer Reporter

The main BrainHQ customer service number for questions or concerns is 1-415-394-3100. One can contact them with problems such as viewing the account status, purchasing gift subscriptions, redeeming, and correcting issues, including the failure to load some exercises, among others. Most of these problems are solved by clearing the cache and cookies. The BrainHQ customer support team guides users through these common inquiries so they can use the platform without any hitch.

For those who like to communicate via email, BrainHQ offers customer support through support@brainhq.com. This BrainHQ email can be used for various support-related concerns, from account issues to technical questions. Though BrainHQ customer service encourages reaching out for assistance, response times vary, so try to provide as much detail as possible in your email to handle the process more efficiently.

The BrainHQ office address is located at Posit Science Corporation, 160 Pine Street, Suite 200, San Francisco, California 94111, United States. A visit to the office is possible, but most inquiries are handled through BrainHQ customer support via phone and email. It is the main office but is primarily managed remotely because it handles many requests.

If you prefer to contact BrainHQ online, the company has a robust support section on the BrainHQ website. Clicking the Support link allows users to access various resources for different concerns. The categories covered include account management (signing up, logging in, resetting passwords), subscription issues (pricing, options, and gift subscriptions), technical support (resolutions for common issues), exercise instructions, and tracking progress within the BrainHQ system. There are also specific topics, including Medicare plans and group training, which can be found in the support section. For users facing difficulties, you can also submit a help request where you may fill out some details to get personalized assistance.
The BrainHQ website is designed to help users find their answers independently through detailed instructions and FAQs. However, users can also find links to download the BrainHQ app on Android and iOS devices. For immediate assistance, click on the chat icon in the screen's bottom right corner.
The chat support feature is available during business hours. Otherwise, users can provide their name and email address, and the team members will contact them after normal business hours. The BrainHQ customer support team is available from 7:00 AM to 4:00 PM PST, Monday through Friday.

BrainHQ Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call BrainHQ is 4153943100.

  • The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 1 minute.

  • People call BrainHQ mainly because of request for information, refund, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

BrainHQ Website:

BrainHQ Help Center:

Corporate Office Address:

Posit Science Corporation
160 Pine Street, Suite 200
San Francisco, California 94111
United States

BrainHQ Rating Based on 2 Reviews

Rating details

4.9
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Customer service
Reliability
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Rating trend

Summary of BrainHQ Customer Service Calls

15 TOTAL
CALLS
01:00 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BrainHQ?

Request for Information Question:

  • “Discuss account”
  • “How to set up family member's account”
  • “Am a member but dont know how to access my account to do games”

Payments and Charges Question:

  • “Charge for seminar”
  • “Fraud charge”

Refund Question:

  • “Refund and. Canceling was just taken of my account today”
  • “Refund and cancel”

Account Question:

  • “Subscription”
  • “Switch subscription from my husband to myself”

Other Question:

  • “To clarify this week's exercises”
  • “Clarification of this weeks exercises”

Compare BrainHQ Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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