Contact Bracco Customer Service

To keep a written record of your interactions with customer service, it is recommended that you use the Bracco email addresses and correspond by email. The general email address to use is bracco.otc@diag.bracco.com. For legal matters, email corporateia@bracco.com. If you are interested in career possibilities, email your details to human.resources@diag.bracco.com. When composing your email, ensure that you include your contact information and provide details about your issue. If all the details are included, expect a response to your emails within 2 to 3 working days.

Bracco headquarters is located in Italy at Bracco S.p.A., Via Egidio Folli 50, Milan, Lombardy 20134, Italy. For USA residents to contact senior representatives at headquarters, they should detail their concerns in a written document and mail it to the office in Italy. A senior representative will reply to you as soon as possible. If you can visit the headquarters, you can make an appointment for a person-to-person discussion. It is best suggested for matters that are not resolved by call or email.

Customer service can be contacted by phone for order management and inquiries during Bracco service hours. These hours are Monday through Friday from 8:30 AM to 6:00 PM EDT. Outside these hours, you can send an email to customer service, and an agent will contact you as soon as possible during business hours.

You can contact customer service via the brand websites, which include BraccoMR and SmartInject Solutions. On these websites, you'll find inquiry forms to fill out when you want an expert to contact you. There are general forms, as well as forms tailored for healthcare professionals. It is recommended to complete the applicable form and submit it. You will be contacted as soon as possible. You can also follow customer service on YouTube and LinkedIn.