Frankfort, Kentucky
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Poster decreased review rating.
1 comment

Update by user Oct 21, 2018

The Boxycharm company finally refunded the difference + $10 worth of charms with acknowledgement of what they did to me and an apology. This final resolution came AFTER I had already spent approximately 2 weeks trying to resolve this issue with no luck, and being passed around to different people for what felt like a runaround.

I finally just gave up on getting any help/understanding from them and unsubscribed from my Boxycharm/Boxyluxe. That's when they emailed me to finally fix this. So, I can't use the refund unless I resubscribe to the service. This issue is technically resolved in a way, but it didn't happen in the right way.

It just took far too long for me to honestly say that was a satisfactory experience.

I guess if I ever decide to resubscribe, I can use my refund then. I really hope in the future this company takes steps to improve its customer service.

Original review posted by user Oct 17, 2018

I bought the Nelson J Hair Mask from the Charm Shop and paid full price $23/2300 charms. Was sent exactly 1 oz, when it retails for $23 for 3.4 oz.

I bought the Korres Greek Yogurt Advanced Nourishing Sleeping Facial for full price $46/4600 sharms and was sent 0.47 oz when it should have been a 1.35 oz for that price.

Emailed Boxycharm about the issue, and after reading the first response I received it was obvious my complaint wasn't even read, because they responded about products I didn't buy or receive in my box. Re-emailed begging them to actually read my email and was told I would get half my charms back in the amount of 3450 charms. I asked for a fair refund of the difference which would have been 4100 charms. Each response I received from them had misinformation. I shouldn't have to pay for their negligence. It was NOT MY mistake that caused the issue, it was THEIR mistake! I just wanted to resolve this issue fairly, and it did not happen.

Full size product price I was overcharged: $46+23= $69/6900 charms That's what you took from me.

Travel Size Product price I should have been charged: $19 + $9 = $28/2800 charms is what I should have paid

So, the HONEST price difference is: $69-$28 = $41/4100 charms. Therefore, 4100 charms is what honestly and rightfully should have been returned to me if this were a fair and honest company, but somehow they decided 3450 was sufficient.

You will see my receipt with the full size prices I paid, the shipping label that confirms I was sent travel sizes, as well as pics of the product I received.

Let me add that when I tried to place a final order in the charm room ( I tried to buy the set of Crown Brushes to use the refund given) , and the site wouldn't let me use them. It was blocked somehow. I tried twice, then stopped because I was afraid of being charged for multiple attempts. That did it for me, and I unhappily cancelled my subscription.

I really wish the customer service representative had taken the time to read and correct my issue. I wasn't upset until I saw that I was being ignored and pushed aside like I didn't matter. I am a person, and I had a valid issue.

My advice to anyone who tries to order products from this company is to take screenshots of whatever product you order so you will have proof of size/cost ratios. Research through the manufacturer's website to make sure it's a fair price that you're happy with. Keep your receipts and all emails from this company, and take pictures of your products if you have issues. I did this, and still didn't come out smelling like a rose, but at least I had proof for my complaint here.

Product or Service Mentioned: Boxycharm Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $41.

Preferred solution: I honestly don't know how to fix this, because after my issue & how it was mishandled I cancelled my subscription to Boxycharm/Boxyluxe due to trust issues. Money can be refunded, but trust has to be earned. Your company has lost my trust. .

Boxycharm Pros: When i receive the actual product, Price and variety.

Boxycharm Cons: Lack of information, Not receiving the product i paid for, Customer service, No working phone number, Customer care.

  • Bad Customer Experience
  • Refund
  • Overcharged
  • Bad Customer Care
  • Charm Room
  • Beauty Subscription Box
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They have very bad customer service!!! NO PHONE NUMBER THAT WORKS... I believe they want your money but not deliver!!!