Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
Resolved
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.3
Updated by user May 26, 2022

Company fixed the issue and I have been provided with partial refund. The equipment had several problems, I recorded it to show them, even so, it was hard to return the equipment and they still charged me $80 to pay for the return. I definitely don't recommend it..

Original review posted by user Apr 25, 2022

I bought the Note Air 2 on March 24th and received it on April 10th (15 days ago). When it arrived, I noticed a series of problems.

It couldnt connect to the WiFi properly (keep saying limited connection), I couldnt write by supporting my hand on the device, it doesn't write (even with the touch feature disabled), audio is not working, the charger is not working, the device is crashing all the time, I couldnt sink with the Kindle, and others! I tried to contact the support for two weeks but it is terrible - you need to wait 48h for one answer (imagine this for 10 problems). After two weeks trying to fix I dont want it anymore. I sent the videos showing that it is not working properly and they keep denying to return the device and my money.

Its abusive!

I dont want to fix anything anymore. Just my money back.

User's recommendation: Be aware that the customer service is terrible!

Location: Hyattsville, Maryland

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

Terms of Service
You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Boox Reviews

  1. 2 reviews
  2. 0 reviews
  3. 0 reviews
  4. 0 reviews
  5. 0 reviews
Boox reviews