Bookshop org Phone Numbers and Emails

Toll-Free Number:

  • (800) 484-6309
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Bookshop org Emails:

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General Info
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Legal
Copyright Infringement Inquiries, Trademark Inquiries
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Bookshop org Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call Bookshop org is 8004846309.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 1 minute.

  • Be prepared for the call as Bookshop org may ask you for the following information to identify you as a customer: order id, email or phone number.

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PissedConsumer Club

Contact Information

Bookshop org Website:

Bookshop org Help Center:

Corporate Office Address:

Bookshop, Inc.
463 Lincoln Place #200
Brooklyn, New York 11238
United States

Bookshop org Rating Based on 4 Reviews

Rating details

2.0
more details
Customer service
Website
Delivery Service
Billing Practices

Rating stats

Rating trend

How Good is Bookshop org's Customer Service?

Sativa Fyh
Sativa Fyh
Feels Satisfied | Apr 16, 2024

Very friendly and prompt.

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Dewan Fec
Dewan Fec
Feels Satisfied | Jan 28, 2024

Very easy. I made a mistake in completing my order online. I am pleased I could search to find someone to communicate with to get a quick resolution.

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Braidon Zyg
Braidon Zyg
Feels Disappointed | Jan 01, 2024

It’s my first experience. I’m hoping I’ll hear from them tomorrow. It’s been a holiday for the last few days.

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Jeannine C Lcq
Jeannine C Lcq
Feels Disappointed | Sep 13, 2023

Could not reach. Sent message and no response. They are selling their used books to customers who are then selling on Amazon as new at full price. Amazon is at fault for allowing this. Bookshop wants to be legitimate ang helps charities but the sellers are cheating. My delivered book package contained a receipt from Goodwill for $1.99. Amazon is listed as seller so it wasn't transparent. Then on my order page it listed bookshop as seller. More fraud and non disclosure. This is another example of a scam!!!

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Summary of Bookshop org Customer Service Calls

44 TOTAL
CALLS
00:56 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bookshop org?

Shipping and Delivery Question:

  • “Delivery problem”
  • “Shipping question”
  • “For books that I have not received yet.”

Request for Information Question:

  • “Technical support”
  • “Checking on order”
  • “I can receive emails, but I can't send them out and I need help getting a picture of my receipt for the book Old Fashioned on Purpose to Jill Winger.”

Payments and Charges Question:

  • “Inventory and payment”
  • “Wrong billing information”
  • “Fraud”

Cards Question:

  • “Cant use gift card”
  • “Dispute credit card charge”
  • “Accidentally inputted wrong email address on a gift card purchase”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order cancelled”

Return/ Replace Question:

  • “Need to return a book”

Account Question:

  • “In error, I put an inactive email account to send a $75 gift certificate to. It failed to send and I was trying to have it resent to the recipients correct email.”

Product/ Service Question:

  • “I want to order a book”

Website/ Application Question:

  • “The website no longer recognises my details because i have changed address how do i change my address”

Other Question:

  • “I never recieved my goods.”
  • “Where's my order?”
  • “Having trouble submitting book affiliate form. Saved it but then the firm cleared.”

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