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I tried for over a week to purchase a trailer from Bookoo Fan 8484. After not getting any reply I contacted help at "No" Customer Service. It seemed to me that they could contact the "seller" through the personal membership information they have on everyone and, have him/her call me at the phone # I supplied so as to ascertain whether he/she was getting my emails. I, also needed to know if the person "was still a member" and/or if, "the trailer was still available" because "it was still listed." Obviously they were of "0" help. I even emailed the "founders of Bookoo" to seek a solution. I was contacted by an surrogate, who; again offered no answer. It was like you were trying to contact the "Shah of Iran." All I heard was excuse after excuse why the seller could not be contacted by phone, email or in any way. While waiting on Customer "No" Service and/or the seller to respond I lost the opportunity to buy a trailer elsewhere. This all became overwhelmingly stressful to try to buy the trailer. It is still listed but, don't waste your time. I was a short time member of Bookoo and asked to be removed from their membership. They responded immediately to that after I posted my opinion of their site, "IT SUCKS !!!"

The trailer is still listed but, don't waste your time.

Stick with Craigslist and/or eBay where you can get help when you need it and can give positive or negative comments on their sellers if they don't act in an acceptable manner.

Reason of review: Poor customer service.

Preferred solution: have a way for sellers to contact buyers and vice versa through customer service when answers are impossible to get..

Location: Columbus, Georgia

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Guest

I am having the same experience, I have sent seller 4 messages over 4 days and am getting no response. It make absolutely no sense to list an item with no way to contact seller.

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