San Francisco, California
Not resolved
1 comment

A couple months ago we reserved a hotel in San Francisco and when we arrived we were informed we did NOT have a room!!! We were STRANDED!!!

The hotel and were both aware of the problem at 9am!!!....but they did NOT think to call and inform us at all!!! Instead, we arrived at our hotel ready to check in and head to the concert we had tickets to, but instead had to sit on HOLD for an HOUR to even talk to anyone, then they preceded to put us on HOLD for another HOUR! Meanwhile 2 other family with kids were in the same situation!!! San Francisco was totally busy that Saturday night!!!...every nice hotel was BOOKED!!!

We ended up having to book a room at a one star hotel on our OWN for even more money than the 4 star we had booked through!!! Just imagine what a one star hotel is like in San Francisco!!!...yes!!!...cigarette holes in the sheets and plungers next to toilets....and who knows what kind of bugs we might have encountered!!! We FINALLY got a hold of an agent who refunded our booking and said she would talk with her supervisor regarding a credit...however she NEVER called me back....even when I left her multiple messages!!! Then we finally decided to call one last time and NOBODY would get us a supervisor!!!...instead we were placed back in the automated cue multiple times!!

When we finally spoke to someone they offered us a $50 credit ONLY if we released all liability for the the situation and would NOT be able to review them!!!

This review was worth soooo much more than $50! we refused the credit!!! WORST COMPANY EVER!!!

Monetary Loss: $250.

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Katy, Texas, United States #916019

I would have refute the credit card company regarding service/goods not rendered. If chooses to persue it, you have undeniable proof due to overbooking of the chosen hotel in part of both the agent/hotel. Further, if they choose to go after you in court, I would press for damages for at least the difference in the 'reserved' hotel and that 1 star you had to settle for.

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