Booked a family vacation to Maui and when we had to check something with the airline they told us we weren't even booked on the flights. Called book it and have been through a week of *** to try to book new flights.
They want us to pay more and don't call back.
They are completely unapologetic and now with less than 2 weeks to our vacation almost all flights are full or have many stopovers. We were really looking forward to this vacation and it has been ruined!
Irate customer in Calgary, Canada
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: No response to complaints always have to call back.
Preferred solution: Deliver product or service ordered.
Bookit Pros: Prices.
Bookit Cons: Fraudulant.