Jackson, New Jersey
Not resolved
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
1 comment

I would be happy paying more than actually deal with all the frustration and aggravation this company has put me through. All I wanted was to book a family vacation for my family and my brother's family and get in the same hotel with same flights!

Well 3 hours later, we are on separate flights; and I don't mean I called 3 hours later, I mean I was on the phone with Bookit.com for 3 hours.

The representatives are incompetent and slow. It could have been an easy fix and they just wasted enough time for us to be stuck in those packages or we would have had to pay hundreds of dollars more to cancel and reschedule, all because they are too slow and incompetent.

Product or Service Mentioned: Bookit Vacation Package Booking.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1176996

Agree. This is a bunch of mess.

They never returned any of my phone calls.The guy I worked with gave me somebody else's extension.

The better business bureau needs to shut this company down.3 hrs on the phone with no results. Lesson learned