I booked a hotel stay through bookIt. About 6 weeks before trip my plans changed and I needed to change the check-out date.
I called and was told it would cost me $25.00 to do it by phone in addition to the costs of changing the date. I tried to do it on line and the site wanted 20.00 before I proceeded to change the date. After several attempts to change it on-line I gave up. This cost me one night stay and a lot of grief.
Will never use again. I've used several other booking companies and never had a problem.
Monetary Loss: $100.